Software Technical Support Engineer Jobs

· Endeavor to respond to all customer requests in a timely manner while improving customer experience.

· Knowledge of mobile computing platforms (Android, iOS).

· Excellent software troubleshooting skills; ability to think methodically and logically.

· Minimum 1-2 years of relevant experience, exceptions for qualified candidates.

· Provide telephone and email-based pre-sales and post-sales technical support for our software products.

· Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

Basic understanding of Configuration Management

Excellent communicator, team player, resourceful, organized and mindful of time management.

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

ABSOLUTELY MUST have experience with Datalink

Experience with CATIA, Enovia and SAP (one or more of these)

Provide recommendations to management to improve operations and customers services.

Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.

Give training to increase service technician knowledge.

Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.

Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.

Be the technical specialist regarding critical power equipment for the Canada.

Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe

BA/BS Degree in a related field or equivalent experience.

2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment

Java or Backend development experience is helpful

Experience investigating and debugging multi-tier web applications

Working experience with JavaScript, HTML, CSS, and XML

• Experience with Windows Admin/remote connectivity tools

• Experience troubleshooting LAN connectivity & cabling

• Experience with scripting tools to automate windows configurations

• Experience deploying software/applications/configs to endpoints

• MS Intune\Azure AD experience is a big plus

• Takes the initiative to improve operational effectiveness"

Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.

Leverage your Azure knowledge to enhance technical solutions and customer interactions.

Contribute to production support activities, offering expertise to resolve customer issues promptly.

Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.

Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.

Minimum 3+ years of experience in programming languages like C#, Java, and C++.

Electrotechnical expertise and troubleshooting skills (Required)

PLC ladder logic and structured text; PLC and Hardware troubleshooting (Allen Bradley and/or Siemens PLC Knowledge)

3 years of minimum experience in software development and internal or external customer technical support solving programming issues.

Strong verbal and written communication skills

Knowledge of industrial communications (EtherNet/IP, Profibus, ProfiNet, etc.)

Working knowledge of VMware is desired

Create novel solutions to real-world business challenges using emerging technologies focused in the area of generative AI

Build sample code / applications and, as appropriate, provide contributions back to relevant open source projects (both internal and external)

Work with people with diverse expertise including engineering, applied research, investment and marketing

Proficiency in Python and exposure to relevant libraries such as Langchain and LlamaIndex

Familiarity with Machine Learning concepts and familiarity with Natural Language Processing (NLP) and Large Language Models

Ability to plan and execute short, focused projects with specific deliverables (working code, documentation and blog posts)

Experience supporting APIs and utilizing Postman

Knowledge of Java Script, Rest Architecture

Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)

Knowledge about software development lifecycle (a plus)

Working knowledge of agile methodologies

Strong organization and communication skills

You will work in remote or in a coworking.

You will also be responsible for the administration of the solution.

TEHTRIS is a French company with an international reach and expert in cybersecurity since 2010

What if you joined us to contribute to cyber peace in the world?

responsible for the administration of the solution.

technical support to your clients

Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills

Familiarity using remote desktop troubleshooting Software

Work with customers and partners, both proactively and reactively, in order to onboard them and address their technical support issues

Monitor and respond to internal and external support inquiries via email, forums and telephone

Duplicate technical support issues in the lab

Participate in emergency after hours on-call support rotation

Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme

GA Hapi Benefits App-?our great benefits app which includes discounts across many retailers, days out and dining

Please note vacancies can close earlier due to high influx of candidate applications*

??????? Genuine … be welcoming, customer-centric and respectful

??????? Professional… be solution-oriented, accountable and delivering to promises

??????? Proactive … be progressive, innovative and decisive

•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers

•Strong Linux networking knowledge, including supporting Linux based applications

•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)

•Working knowledge of scripting (BASH, Python) is beneficial

•Experience with deploying and troubleshooting highly scalable systems

•Network troubleshooting and enterprise platform experience

2 years SQL developer experience. DBA considered

SQL Server Data Warehouse / Azure Synapse or experience in RDMS or equivalent MPP cloud based databases

Developer Experience: Python, Scala, R

TSQL, PL/SQL, Kusto (Azure Data Explorer)

ETL Tool or equivalent such as Azure Data Factory, SQL Server Integration Services

Strong background in network connectivity (Network +, CCNA preferred

Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees

Proven experience and excellence within a technical support or customer service organization

Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems

Previous experience with ticketing systems and addressing concerns in the queue

A $500 Home office setup if you’re a remote employee.

Deliver excellent customer service as a front-line engineer and representative of ClickHouse

Strong written and verbal technical communication skills.

Object Oriented programming (C++/Java) and knowledge in JavaScript or Python

Knowledge in revision control, issue tracking, and agile development

Knowledge of container orchestrations (OpenShift, Kubernetes)

Work with clients and liaison with our product engineering team.

Lead product release tasks as required for major deliverables.

Participate in the release management process by reviewing and testing software deployments.

Quality Assurance and Release Management

Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.

Post secondary education in computing science, engineering, IT, or a related field.

Experience providing technical support to a wide range of technical and non-technical users.

Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.

Excellent communication skills and extensive experience in customer-facing positions

Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache.

Open source development or scripting experience

Professional experience with OpenStack is a must

Professional experience with Kubernetes and/or Ceph

Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu

Participate in software design decisions against product and software requirements

Basic knowledge with version control such as Global Information Tracker (Git)

Minimum 1-3 year of work experience in software or web development

Software engineering related field or equivalent experience

Review and analyze system specifications

Create and execute test cases, scripts, plans and procedures (manual and automated)