Software Technical Support Engineer Jobs in Ontario

Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe

BA/BS Degree in a related field or equivalent experience.

2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment

Java or Backend development experience is helpful

Experience investigating and debugging multi-tier web applications

Working experience with JavaScript, HTML, CSS, and XML

• Experience with Windows Admin/remote connectivity tools

• Experience troubleshooting LAN connectivity & cabling

• Experience with scripting tools to automate windows configurations

• Experience deploying software/applications/configs to endpoints

• MS Intune\Azure AD experience is a big plus

• Takes the initiative to improve operational effectiveness"

Experience supporting APIs and utilizing Postman

Knowledge of Java Script, Rest Architecture

Knowledge of K8s Kubernetes/Dockers, OMS (Azure), Cloud (a plus)

Knowledge about software development lifecycle (a plus)

Working knowledge of agile methodologies

Strong organization and communication skills

Strong written and verbal technical communication skills.

Object Oriented programming (C++/Java) and knowledge in JavaScript or Python

Knowledge in revision control, issue tracking, and agile development

Knowledge of container orchestrations (OpenShift, Kubernetes)

Work with clients and liaison with our product engineering team.

Lead product release tasks as required for major deliverables.