Software Support Engineer Jobs

· Provide telephone and email-based pre-sales and post-sales technical support for our software products.

· Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

· Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

· Endeavor to respond to all customer requests in a timely manner while improving customer experience.

· Provide superior customer service in regards to our UEM solutions.

· Diagnose and solve application queries and answer customer questions.

· Use various devices to reproduce customer environments in order to troubleshoot issues further.

· Some travel, local and international may be required in a supporting role for events.

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Experience You’ll Bring

Fluent in English

· Solid understanding of the computer networking principles (Firewalls, Network Protocols, Subnetting).

· Good understanding of SQL and Virtual Machines.

· Knowledge of mobile computing platforms (Android, iOS).

· Excellent software troubleshooting skills; ability to think methodically and logically.

· Minimum 1-2 years of relevant experience, exceptions for qualified candidates.

Fluent in Chinese is a plus

* Successful applications will undergo a background check.