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Software Support Analyst Jobs

Software Support Engineer Jobs
By SafeUEM At Greater Toronto Area, Canada
· Endeavor to respond to all customer requests in a timely manner while improving customer experience.
· Knowledge of mobile computing platforms (Android, iOS).
· Excellent software troubleshooting skills; ability to think methodically and logically.
· Minimum 1-2 years of relevant experience, exceptions for qualified candidates.
· Provide telephone and email-based pre-sales and post-sales technical support for our software products.
· Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
Software Analyst Jobs
By Igloo Software. At Canada
Excellent communication skills and problem-solving abilities are essential.
Maintain, manage and modify all software systems, tools, and applications.
Resolve complex issues relating to business requirements and objectives.
A minimum of 5 years experience as a software analyst or related function.
Hands-on experience with technical projects is a must.
Knowledge of databases, system security and troubleshooting recommended.
Software Support Analyst Jobs
By VSS Medical Technologies, Inc. At Burlington, Ontario, Canada
Knowledge of SQL, and experience working with databases such as Microsoft SQL Server is preferred.
Analytical Skills: Ability to analyze customer technical issues and diagnose software problems.
Excellent organizational and problem-solving skills.
Excellent communication and interpersonal skills.
Experience in the healthcare, behavioural health, or addiction treatment industries is a plus.
A bachelor's degree in Computer Science, Information Technology, or related field.
Software Support Engineer Jobs
By AMF Bakery Systems At Richmond, British Columbia, Canada
Electrotechnical expertise and troubleshooting skills (Required)
PLC ladder logic and structured text; PLC and Hardware troubleshooting (Allen Bradley and/or Siemens PLC Knowledge)
3 years of minimum experience in software development and internal or external customer technical support solving programming issues.
Strong verbal and written communication skills
Knowledge of industrial communications (EtherNet/IP, Profibus, ProfiNet, etc.)
Working knowledge of VMware is desired
(Remote) Software Support Analyst (Equest)
By BCJobs At Victoria, British Columbia, Canada
Familiarity and experience in a Support Services environment with evolving change management processes
Provide recommendations to customers and Product Management to prevent recurrence of issues
Excellent client communication skills with the ability to manage and shape customer expectations
Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions
University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience
Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively
(Remote) Software Support Analyst
By N. Harris Computer Corporation - CAD At Victoria, British Columbia, Canada
Familiarity and experience in a Support Services environment with evolving change management processes
Provide recommendations to customers and Product Management to prevent recurrence of issues
Excellent client communication skills with the ability to manage and shape customer expectations
Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions
University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience
Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively
Data Analyst, Fiix Software
By Fiix by Rockwell Automation At Toronto, Ontario, Canada
Minimum 2 years of related experience.
Coachable, fast learner who can pick up new skills and processes quickly
Analytical mindset with a skillset focused on extracting & analyzing data
Knowledge of programming languages SQL, PowerQuery M, R, or Python
Knowledge of Microsoft Power Platform Power BI/Automate/Apps
Support the Data Team with deep ad-hoc analysis that will drive performance and keep Sales and Customer teams accountable
Software Support Engineer Jobs
By IBM At Markham, Ontario, Canada
Strong written and verbal technical communication skills.
Object Oriented programming (C++/Java) and knowledge in JavaScript or Python
Knowledge in revision control, issue tracking, and agile development
Knowledge of container orchestrations (OpenShift, Kubernetes)
Work with clients and liaison with our product engineering team.
Lead product release tasks as required for major deliverables.
Software Technical Support Analyst - Remote
By Xerox At Toronto, Ontario, Canada
Participate in software design decisions against product and software requirements
Basic knowledge with version control such as Global Information Tracker (Git)
Minimum 1-3 year of work experience in software or web development
Software engineering related field or equivalent experience
Review and analyze system specifications
Create and execute test cases, scripts, plans and procedures (manual and automated)
Software Analyst Jobs
By Thales At Toronto, Ontario, Canada
Knowledge of virtualization technologies, VMware, ESXI or other hypervisor system configuration and management
Knowledge of software development environment
Development experience in Python, C++, C#
Experience with Linux, PowerShell and Bash scripting
Knowledge of modern software engineering practices, methods and tools
Experience with Amazon Web Services and other cloud providers
Associate Software Technical Support Analyst
By Manulife At Waterloo, Ontario, Canada
Knowledge of ITIL practices with working experience in change management, problem management, and incident management process
Keeping aligned with our various Audit and Operational Risk Management standards
Incident / Change management tools (Service now or similar)
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks & self driven, offering creative recommendations.
Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation
Successful candidate will have solid understanding and/or experience in some of the following technologies:
Software Support Specialist Jobs
By CampBrain At Toronto, Ontario, Canada
You are hungry to learn; we value people who care about building on their skills and experience over many years
An opportunity to build valuable career experience and skills while making a meaningful impact on the camp industry
Proactively identify issues with how clients use CampBrain, and work with them to make their experience better
You have excellent customer service skills; it is the cornerstone of the company
You have excellent problem-solving and critical thinking skills
If you meet these requirements in a unique way, or meet most of these requirements, we encourage you to apply!
Software Support Specialist Jobs
By PaayaTech Inc. At Mississauga, Ontario, Canada
You have a strong knowledge of ticketing management systems.
You have strong analytical skills and problem-solving abilities to solve a variety of problems in an accurate and timely manner.
Be knowledge of desktop computer applications, operating systems, hardware and networking devices.
Knowledge of programming (C#, .NET) and power-shell scripting is a must.
Knowledge of SQL Server and SQL scripting is a must.
Microsoft Certification in Azure infrastructure is an asset
(Remote) Software Support Analyst
By Talentify.io At Canada
Familiarity and experience in a Support Services environment with evolving change management processes
Provide recommendations to customers and Product Management to prevent recurrence of issues
Excellent client communication skills with the ability to manage and shape customer expectations
Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions
University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience
Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Are you looking for a job that combines your technical skills with your customer service expertise? We are looking for a Software Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for problem-solving and helping people, this could be the perfect job for you!

Overview Software Support Analysts provide technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. Detailed Job Description Software Support Analysts are responsible for providing technical support to customers who are having issues with software applications. They troubleshoot and resolve software-related problems, answer customer inquiries, and provide guidance on how to use software applications. They also provide technical assistance to customers, diagnose and troubleshoot software issues, and provide solutions to customers. Additionally, they may provide training and support to customers on how to use software applications. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in software support or customer service
• Knowledge of software applications and operating systems
• Ability to troubleshoot and resolve software-related issues
• Excellent customer service skills
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in software support or customer service
• Previous experience in troubleshooting and resolving software-related issues
• Previous experience in providing technical assistance to customers
Job Responsibilities
• Troubleshoot and resolve software-related issues
• Answer customer inquiries and provide technical assistance
• Provide guidance on how to use software applications
• Train and support customers on how to use software applications
• Diagnose and troubleshoot software issues
• Provide solutions to customers