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Software Support Specialist Jobs
Company | CampBrain |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-14 |
Posted at | 1 year ago |
Everyone is welcome
- Provide software support and consultation via phone and email to the thousands of registrars, directors, and administrators using CampBrain across North America
- Design and build custom reports
- Train new customers and new users
- Work in shifts (between 8:30am and 8:00pm EST)
- Proactively identify issues with how clients use CampBrain, and work with them to make their experience better
- Investigate and troubleshoot technical and setup-related issues in the software
- Consult with clients on the configuration of their software
- Identify and understand what problems users are struggling with, and provide straightforward solutions or workarounds
- You take pride in your work, you’re highly accountable, and you love collaborating with others to learn and solve problems
- You love to help people and you care about making a meaningful long-term impact on the summer camp industry
- If you meet these requirements in a unique way, or meet most of these requirements, we encourage you to apply!
- You have excellent problem-solving and critical thinking skills
- You are hungry to learn; we value people who care about building on their skills and experience over many years
- You are an outstanding written and verbal communicator
- You have excellent customer service skills; it is the cornerstone of the company
- An environment to grow and evolve your technical, customer service, communication, and leadership skills
- An opportunity to build valuable career experience and skills while making a meaningful impact on the camp industry
- A supportive culture filled with people who want to help you be successful
- In-person events: Axe throwing, archery dodgeball, cooking classes,
- Online events: Trivia hosted by Brainers,
- Family
-
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