Software Support Jobs

· Endeavor to respond to all customer requests in a timely manner while improving customer experience.

· Knowledge of mobile computing platforms (Android, iOS).

· Excellent software troubleshooting skills; ability to think methodically and logically.

· Minimum 1-2 years of relevant experience, exceptions for qualified candidates.

· Provide telephone and email-based pre-sales and post-sales technical support for our software products.

· Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

Basic understanding of Configuration Management

Excellent communicator, team player, resourceful, organized and mindful of time management.

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

ABSOLUTELY MUST have experience with Datalink

Experience with CATIA, Enovia and SAP (one or more of these)

Knowledge of SQL, and experience working with databases such as Microsoft SQL Server is preferred.

Analytical Skills: Ability to analyze customer technical issues and diagnose software problems.

Excellent organizational and problem-solving skills.

Excellent communication and interpersonal skills.

Experience in the healthcare, behavioural health, or addiction treatment industries is a plus.

A bachelor's degree in Computer Science, Information Technology, or related field.

Electrotechnical expertise and troubleshooting skills (Required)

PLC ladder logic and structured text; PLC and Hardware troubleshooting (Allen Bradley and/or Siemens PLC Knowledge)

3 years of minimum experience in software development and internal or external customer technical support solving programming issues.

Strong verbal and written communication skills

Knowledge of industrial communications (EtherNet/IP, Profibus, ProfiNet, etc.)

Working knowledge of VMware is desired

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively

Strong written and verbal technical communication skills.

Object Oriented programming (C++/Java) and knowledge in JavaScript or Python

Knowledge in revision control, issue tracking, and agile development

Knowledge of container orchestrations (OpenShift, Kubernetes)

Work with clients and liaison with our product engineering team.

Lead product release tasks as required for major deliverables.

Provide estimates for the effort to complete a task to keep accurate records related to project management

Perform relevant testing to ensure that the code that has been developed satisfies the requirements identified in the technical roadmaps

Ability to apply problem-solving and analytical skills

Knowledge of relational database schema and their implementation using inline SQL and database stored procedures and functions

Demonstrated experience in deployments with Docker

Knowledge of XML and XML schema and its applications

Maintain and continue to develop excellent time management and prioritization skills

Recognized University or College degree in Computer Science or an equivalent combination of education and experience

Maintain and continue to develop excellent communication, interaction and customer service skills

In depth knowledge of Microsoft operating system, Macintosh OS.

Maintain, continue to develop and keep current with industry standard technologies, workflows and software applications

Maintain, continue to develop and keep current with both Apple Macintosh and Microsoft Windows technologies, processes, networking protocols and operating systems

Solid OOP skills & experience

Immediate need for 2 full stack Software Engineers with the following skills & experience:

2-3+ years of full stack software development experience, preferably, working on SaaS software products

Microsoft Azure or other Cloud experience – preferred

Must have strong problem solving & coding skills

Salary is $120-140K (US Dollars), DOE

You are hungry to learn; we value people who care about building on their skills and experience over many years

An opportunity to build valuable career experience and skills while making a meaningful impact on the camp industry

Proactively identify issues with how clients use CampBrain, and work with them to make their experience better

You have excellent customer service skills; it is the cornerstone of the company

You have excellent problem-solving and critical thinking skills

If you meet these requirements in a unique way, or meet most of these requirements, we encourage you to apply!

You have a strong knowledge of ticketing management systems.

You have strong analytical skills and problem-solving abilities to solve a variety of problems in an accurate and timely manner.

Be knowledge of desktop computer applications, operating systems, hardware and networking devices.

Knowledge of programming (C#, .NET) and power-shell scripting is a must.

Knowledge of SQL Server and SQL scripting is a must.

Microsoft Certification in Azure infrastructure is an asset

Familiarity and experience in a Support Services environment with evolving change management processes

Provide recommendations to customers and Product Management to prevent recurrence of issues

Excellent client communication skills with the ability to manage and shape customer expectations

Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions

University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience

Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively