Software Support Specialist Jobs

PaayaTech Inc., a Legal Technology Software company located in Mississauga, ON, is currently looking for a software support specialist with computer knowledge to be able to provide first level support of our products with our current clients. Knowledge of computer programming, networking and SQL programming is required.

YOU WILL:

• Be knowledge of desktop computer applications, operating systems, hardware and networking devices.
• Provide training of our products to the clients.
• Use Azure DevOps to deploy our software to Microsoft Azure environment (QA or production).
• Automating the repetitive works (if any) by PowerShell script programming.
• Respond to Helpdesk inquiries, log calls in the services ticketing system, and assist users in problem resolution.
• Help supplement documentation by converting answers discovered while supporting customers and converting the information into official learning resources content.
• Present our products to clients or prospects in form of presentation or webinar.
• Maintain our internal Azure Infrastructure.
• Install or upgrade our software products on client’s server.
• Provide high-level support and troubleshooting for our custom software or products.

THE ESSENTIALS:

• Microsoft Certification in Azure infrastructure is an asset
• You have a minimum experience of 2 years within a customer service oriented and IT environment.
• You have a strong knowledge of ticketing management systems.
• Customer driven - technically oriented while maintaining the ability to positively interact with non-technical clients.
• Network A+ Certification is an asset
• You have strong analytical skills and problem-solving abilities to solve a variety of problems in an accurate and timely manner.
• Understanding of network peripheral devices is an asset.
• You are results focused and reliable; always maintaining the highest level of professionalism, confidentiality, and customer service.
• Knowledge of SQL Server and SQL scripting is a must.
• Knowledge of programming (C#, .NET) and power-shell scripting is a must.
• College diploma related to Computer Systems or Computer Software
• You are fluent in English, both written and spoken.