Software Technical Support Jobs

· Endeavor to respond to all customer requests in a timely manner while improving customer experience.

· Knowledge of mobile computing platforms (Android, iOS).

· Excellent software troubleshooting skills; ability to think methodically and logically.

· Minimum 1-2 years of relevant experience, exceptions for qualified candidates.

· Provide telephone and email-based pre-sales and post-sales technical support for our software products.

· Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

Knowledge of SQL, and experience working with databases such as Microsoft SQL Server is preferred.

Analytical Skills: Ability to analyze customer technical issues and diagnose software problems.

Excellent organizational and problem-solving skills.

Excellent communication and interpersonal skills.

Experience in the healthcare, behavioural health, or addiction treatment industries is a plus.

A bachelor's degree in Computer Science, Information Technology, or related field.

Electrotechnical expertise and troubleshooting skills (Required)

PLC ladder logic and structured text; PLC and Hardware troubleshooting (Allen Bradley and/or Siemens PLC Knowledge)

3 years of minimum experience in software development and internal or external customer technical support solving programming issues.

Strong verbal and written communication skills

Knowledge of industrial communications (EtherNet/IP, Profibus, ProfiNet, etc.)

Working knowledge of VMware is desired

Strong written and verbal technical communication skills.

Object Oriented programming (C++/Java) and knowledge in JavaScript or Python

Knowledge in revision control, issue tracking, and agile development

Knowledge of container orchestrations (OpenShift, Kubernetes)

Work with clients and liaison with our product engineering team.

Lead product release tasks as required for major deliverables.

Participate in software design decisions against product and software requirements

Basic knowledge with version control such as Global Information Tracker (Git)

Minimum 1-3 year of work experience in software or web development

Software engineering related field or equivalent experience

Review and analyze system specifications

Create and execute test cases, scripts, plans and procedures (manual and automated)

Assist in recruiting, training, and staff performance management

Assist in the selection, adoption, and management of tools, technologies, and techniques

Develop the approach for a proposal of a new system, while collaborating with customers to define their requirements

Communicate with the Project Manager to ensure the project is on schedule and budget

Minimum of 4 years of experience in designing and building complex backend systems

Demonstrated experience as a technical leader

An MBA or advanced degree in business management or engineering/science is desirable.

Create custom presentations and documents that clearly state customer business problems and Rockwell solutions and benefits

Provide guidance to customers and implementers on ways to deploy proposed products including alternatives and their costs and benefits

Is a self-sufficient knowledge worker.

IIoT experience (ThingWorx or others)

Programming experience in Java, JavaScripting, Python, R,.Net C# or C++ or equivalent

Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team;

Familiar with technical support process and escalation management;

5-10+ years of experience in support or financial technology (FinTech) industries;

2+ years software development experience;

2+ years SQL experience (Oracle, MySQL);

2+ years Web or APP related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix;

Knowledge of ITIL practices with working experience in change management, problem management, and incident management process

Keeping aligned with our various Audit and Operational Risk Management standards

Incident / Change management tools (Service now or similar)

A proactive approach to spotting problems, areas for improvement, and performance bottlenecks & self driven, offering creative recommendations.

Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation

Successful candidate will have solid understanding and/or experience in some of the following technologies:

You are hungry to learn; we value people who care about building on their skills and experience over many years

An opportunity to build valuable career experience and skills while making a meaningful impact on the camp industry

Proactively identify issues with how clients use CampBrain, and work with them to make their experience better

You have excellent customer service skills; it is the cornerstone of the company

You have excellent problem-solving and critical thinking skills

If you meet these requirements in a unique way, or meet most of these requirements, we encourage you to apply!

You have a strong knowledge of ticketing management systems.

You have strong analytical skills and problem-solving abilities to solve a variety of problems in an accurate and timely manner.

Be knowledge of desktop computer applications, operating systems, hardware and networking devices.

Knowledge of programming (C#, .NET) and power-shell scripting is a must.

Knowledge of SQL Server and SQL scripting is a must.

Microsoft Certification in Azure infrastructure is an asset