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Product Support Specialist - Automation
Company | Wajax |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Machinery Manufacturing |
Expires | 2023-08-27 |
Posted at | 11 months ago |
The Opportunity
- Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
- Work with Sales Managers and Rep’s to deliver sales results in line with annually agreed and quarterly reviewed metrics. Own the customer experience and continually build the relationship both internal and external stake holders.
- Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.
- Confidently and accurately present the robotics solution for our business. As the spokesperson for our robotics organization, it’s important to continually educate yourself on our solution and to stay informed on market trends in mobile robotics and warehouse automation. Be familiar with competitors’ products and solutions to better communicate our strengths to our customers and dealers. Maintain regular communication with the robotics team with regards to the opportunity pipeline and accurately forecast order dates to aide in business planning.
- Highly adaptable to a busy environment, willingness for continuous learning and development, and contribute & engage in a team environment.
- Maintain and develop strong vendor relationship
- Record customer experiences, test results, status updates and share with team.
- Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource as and when needed.
- Attend meetings while on site to keep remote groups informed.
- Coordinate Wajax Automation projects and visits with customers and local resources.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Award-Winning Health and Wellness Program.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Flexible work arrangements.
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
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