Junior Product Support Specialist Jobs

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Exceptional time management skills, being able to handle a case load and prioritize critical items

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

Minimum 3 years’ experience in a technical support environment.

Experience in IT, networking, communications, programming and testing desirable

Extensive experience working in a customer facing role

A strong appreciation for delivering top tier customer experience

Manage the customers and their mill liners throughout the product life cycle

Good communication skills, written and spoken.

College degree or equivalent experience.

Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.

Minimum 2 years of experience with Mill Lining product.

Identify and develop new business in the region

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

You have experience in a customer facing role.

You are skilled at reading between the lines and identifying the root of customer issues.

You are always looking for opportunities to learn and grow your skills.

You are excited about the prospect of taking on new challenges and responsibilities.

You're passionate about creating a delightful customer experience for every person you're in touch with.

Provide support on additional sales projects as needed.

Manage and direct the development team and stakeholders during the entire project lifecycle.

Act as a customer experience advocate, consistently striving to enhance customer satisfaction and engagement.

Regularly interact with Zoomer brands, promoting professionalism, digital education, and awareness.

Quick learner who can grasp new information rapidly and apply learned skills effectively.

Excellent written and oral communication skills, enabling effective interaction with team members and stakeholders.

Exceptional organizational skills, with the ability to prioritize tasks efficiently and meet deadlines consistently.

Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.

Attend meetings while on site to keep remote groups informed.

Record customer experiences, test results, status updates and share with team.

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Coordinate Wajax Automation projects and visits with customers and local resources.

Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.

Willingness to learn from the ground up, no product-specific experience necessary. We will train you in tech management

Minimum 2 years post-baccalaureate work experience with a fast-growing or Fortune 500 caliber organization

Full-time, 100% remote role. Candidates must be located within the United States (W2) or Canada (T4)

Document requirements provided by the client as user stories and acceptance criteria in a scrum backlog

Clients love working with you

You pick up on small details that other people miss

Experience working with an industry standard defect management tool

2+ years of non-academic application support experience.

Working knowledge of database and SQL

Strong knowledge of IT Infrastructure: Computers, mobile devices, Networks, SharePoint, Cloud

Advanced knowledge of Microsoft Office

Fantastic written and verbal communication skills, organizational skills.

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Assist in cost and pricing activities as well as inventory management and product launches

Other coordination and administrative functions for the Product Management team

Manage a small portfolio of brands

Computer proficiency, especially with Microsoft Office application, specifically intermediate to advanced working knowledge of Excel

Excellent communication skills – verbal and written

Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.

Experience in account management or service and support.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

Create Knowledge Base articles for repetitive issues.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).

Strong organizational and time management abilities to handle multiple projects and deadlines

Experience with product management methodologies and tools is a plus

Support the development of product requirements, user stories, and specifications

Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically

Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams

Gain hands-on experience in a dynamic startup environment

·Coordinating parts and attachment orders and inventory management for Heavy Equipment

Motivated self-starter with excellent inter-personal and communication skills

Qualified candidates will possess the following skills/qualities:

Work with multiple stakeholders in order to provide world class customer satisfaction

Ability to engage and learn basic operation of heavy equipment

Positive attitude and desire to grow with a dynamic company

2-4 years prior experience in customer or technical support

Excellent oral and written communication skills

Comprehensive benefits - health, dental, vision, paramedical, short/long term disability + life insurance (given from day 1)

Daily huddle with the Support team

Become well-versed in our CRM in order to assist customers and fellow coworkers when questions arise

Responding to individual customer/technical support issues and ensuring a timely response to all inquiries

Experience in account management or service and support. Experience troubleshooting business software products a plus

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus

Strong verbal and written communication skills