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Junior Product Specialist Jobs
Company | OpenPhone |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-09 |
Posted at | 9 months ago |
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.
- Become a product expert (and power user) of OpenPhone and its value proposition. This involves not only understanding the features and benefits of our product but also being able to effectively communicate these to customers. You will also need to stay up-to-date with industry trends and competitors in order to provide valuable insights to the Product Specialist team.
- Provide support on additional sales projects as needed.
- Communicate via email with leads to vet larger opportunities to pass to the Product Specialist team. These leads will be identified from Inbound Webform submissions, submitted support tickets and our self-serve bucket. In your communication, you will need to understand the customer's needs and how our product can fulfill those needs. You will also need to explain the benefits of our product in a clear and concise manner.
- Come up with creative ways to spark the interest of customers that causes them to respond to you. This may involve researching the customer's industry and identifying pain points that our product can address. You may also need to think outside the box and experiment with different messaging and communication channels.
- You are excited about the prospect of taking on new challenges and responsibilities.
- You are a team player who works well in a fast paced and collaborative environment.
- You have experience in a customer facing role.
- You are skilled at reading between the lines and identifying the root of customer issues.
- You're passionate about creating a delightful customer experience for every person you're in touch with.
- You are a patient communicator that can identify customer needs.
- You are always looking for opportunities to learn and grow your skills.
- You are motivated by developing and furthering a career in sales.
- You can prioritize your tasks to ensure all customer needs are met in a timely manner.
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