Regional Product Support Specialist

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

Job scope

The Regional Product Support Specialist will be responsible for the Mill Wears product line, sales, installation assistance as well as inspection and measurements on site, including wear reports. Ensure customer support, troubleshooting and participate in customer seminars and presentations. Travel within the specific region (Canada/USA/Mexico) to drive the growth and offer technical expertise for the Milling Wears product line.

Your Responsibilities

• Maintain opportunities in the CRM system
• Identify and develop new business in the region
• Provides feedback into the business regarding customer needs and market intelligence
• Be able to perform liner scanning on customers sites, review data and present feedback
• Work closely with product line, engineering and sales teams across FLS.
• Self driven and able to work with minimum supervision.
• Ability to support Proposal department on complex solutions
• Monitor industry for updates and changes in the product landscape
• Manage the customers and their mill liners throughout the product life cycle

What You Bring

• Must be physically able to climb onto structures and stairs in industrial plants and mines.
• Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.
• Good communication skills, written and spoken.
• Minimum 2 years of experience with Mill Lining product.
• Mechanical Background, able to read and understand Mechanical drawings
• College degree or equivalent experience.
• Able to travel up to 75%, domestic and international travel.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers