Product Support Specialist - Saas Trucking (Remote)

We are looking for proactive people, customer-service enthusiasts who are ready to work in a stress-free environment.

PLEASE SAVE YOUR AND OUR TIME: DO NOT APPLY IF YOU'RE NOT QUALIFIED. WE'LL REJECT YOUR RESUME.

Responsibilities:

• Continuously improve through customer feedback
• Be viewed by the customer as an industry expert on products and solutions offerings
• Develop and maintain a knowledge base of our products and solutions (writing product documentation and how-to articles in English, producing how-to videos with audio, if capable)
• Provide customer's employees with product training (remotely or in-person) - 10-session software training program schedule provided
• Escalate and prioritize unresolved tickets, identify possible improvements, provide feedback, and propose solutions proactively
• Keep records of calls, suggest improvements to the development department, and note useful information (customer feedback) in our Hubspot CRM
• Fully understand the products and services of Loginet Solutions
• Ensure timely technical support with existing customers using the ticket system, phone, or AnyDesk remote desktop software -our first-response time policy is 1 to 24 hours
• Follow-up calls every 2 to 3 weeks to identify the needs and issues of existing customers
• On-boarding new customers and handhold them throughout the process (1 or 2 days in-person support at customer's location may be required)

Qualifications:

• Well-organized with attention to details
• Strong customer-centric and positive attitude
• Basicunderstanding of web technologies (HTML, CSS, JS) and web mobile development (NodeJS, JavaScript, React / RN) - training provided
• Valid driver's license and vehicle required (some local traveling may be required)
• In-depth knowledge of the intermodal transportation business is a strong asset
• Speaking another language (Spanish, French, Punjabi, Hindu, Arabic, Chinese, Russian, Romanian, etc.) is considered an asset
• Experience utilizing remote-based software to provide technical support(mandatory within the last 5 years)
• Excellent verbal and written communication skills
• Technologically savvy but also able to relate to our clients on a personal level
• Minimum 2 years relevant work experience in theIT / Transport customer servicefield(mandatory within the last 5 years)

Benefits:

• Competitive compensation based on your experienceand enthusiasm
• 5% commission on new customers' successful onboarding
• Full training on our solutions
• Extra bonusesfor identifying existing customer needs and problems
• 100% remote position (work from anywhere you like: from home, a cabin in the mountains, a hotel room in Vegas, or a sunny beach in Florida)
• Flexible working hours (as long as you get your work done and are available for important online meetings, you can choose your own hours)