Air Commission Specialist, Flights (Remote)

Role Summary

Hopper is growing rapidly and so is our air business. We are looking for an Air Commission Specialist to join our team to help Hopper earn revenue by ensuring our air commission and negotiated contracts are properly loaded and we accurately claim contracted revenue from airlines and air supplier partners. In this role, you’ll be responsible for daily processing of airline commission contract updates by loading or adjusting the contracts in our commission claiming tools - Sabre AMC or Trava Commission Module, performing pre-launch testing & post-launch QA, investigating commission related ADMs etc.

The ideal candidate will demonstrate a clear understanding of air shopping, pricing & ticketing, including IATA fare rules, airline commission/incentive contracts, ARC & BSP settlement, etc. You’ll be able to assist in projects to implement new tenants, markets, POSs/PCCs or new supply providers as Hopper’s business strategy evolves. You will work closely with the Business Development teams who establish and manage relationships with air suppliers.

This position requires a highly detail oriented and self-driven individual who thrives under pressure. You will be juggling multiple deadlines and will be expected to document your work meticulously and often.

Responsibilities

• Coordinate with Hopper’s product teams, market leaders and agency partners to rectify any technical issues in the commission claiming process
• Load & update commission contracts in AMC & Commission Module
• Document all progress in JIRA
• Maintain the Commission Management Tools including AMC (for Sabre bookings) and Trava Commission Module (for Amadeus bookings)
• Conduct monthly reporting and review regularly to ensure commission revenue is accurately and correctly claimed and to identify gaps where commission is over-claimed or under-claimed
• Frequently interact with various teams and departments on researching transactions and status of events
• Coordinate with Hopper Finance to identify barriers that inhibit proper collection of revenue from supplier partners
• Perform pre-launch testing and post-launch QA in GDSs
• Maintain a deep understanding of new Hopper products & processes, technical systems, capabilities, planned improvements etc.

Minimum Expectations

• Resilient attitude, ability to stay on your toes and move with any changes that may come your way
• Exceptional ability to grasp, manage, and articulate complex systems
• Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
• Ability to determine impact and prioritize issues. Not everything is a fire!
• Ability to work effectively and autonomously in a remote environment
• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
• Strong organizational skills in order to manage our internal software tools like Confluence, Jira and Amplitude
• Take initiative to research and analyze autonomously to find the most in-depth data/solution and document/communicate
• Excellent judgment; ability to ask smart questions and make quick, impactful decisions
• A passionate commitment to find opportunities to improve Hopper’s revenue and decrease areas for loss
• Highly effective communicator with technical depth to enable productive, cross-functional collaboration with world-class engineers, data scientists, business development, finance and customer service
• Be in the know - keep yourself informed and up to date.

Preferred Qualifications

• Minimum 3 years hands-on experience with air ticketing, including fares rules, pricing components, surcharges and taxes
• Exceptional written and verbal communication skills in English
• Prioritization skills and multi-tasking ability
• Thrive under pressure and goal oriented
• Excellent computer skills (PC) and eagerness to become efficient in Trava, Excel/Word, Google Suite
• Highly detail oriented
• Sense of ownership
• Strong work ethic
• NDC knowledge is a plus
• Excellent GDS knowledge and skills, including Sabre, Amadeus and NDC content.

More About Hopper

At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded over 100 million times and continues to gain market share globally.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells $6 billion worth of travel and travel fintech every year; 2022 sales were up 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year.

The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent around 50% of Hopper’s total app revenue.

Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory. As its first Hopper Cloud partnership, Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.

Other partners include Marriott, Uber, Agoda, CommBank and many more to be announced.

Hopper Cloud now comprises more than 50% of Hopper's business; Hopper Cloud made around as much in 2022 as all of the Hopper app did in 2021.

Recognized as one of the world’s most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 100 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!