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Developer Support Specialist (Remote)
Company | Brex |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Why join us
- Develop self-service options by creating and maintaining code samples, tutorials, and guides
- Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction
- Work closely with engineering, product, and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes
- Proficient with database languages such as SQL
- Directly field technical escalations from the Support team and follow engineering tickets through to resolution.
- Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
- Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
- Ability to hold yourself and the team to high standards
- Excellent problem solving, troubleshooting and debugging skills
- Bachelor's degree in related field or equivalent work experience
- Good customer-centric attitude
- Understanding financial systems and services
- Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools
- Familiarity with programming languages
- Experience working with REST or GraphQL API calls
- Familiarity with software engineering development cycles
-
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