Remote Support Analyst Jobs

Completion of a recognized degree or diploma program in a related IT discipline or equivalent combination of experience, education and certification

Excellent written and verbal communication skills, including 3-5 years of experience communicating with C-Level Executives

Knowledge and experience within retail and entertainment sectors considered an asset

Knowledge and experience with the Payment Card industry related standards and guides are considered an asset

Minimum 7 years direct experience specializing in Cyber Security Minimum 3 years information infrastructure experience

5 years experience creating C-Level Executive presentations, using PowerPoint, Word or other.

Strong interpersonal skills coupled with a desire and ability to be a team player

Proven ability to problem-solve and manage multiple projects and priorities

Peoplesoft and Meditech knowledge preferred

Experience with MIS guidelines and MOHLTC Reporting is an asset

Certified Canadian College of Health Records Administrators or Post Secondary Degree or Diploma preferred

This position will be located at

Bachelor's degree in related field or equivalent work experience

Excellent problem solving, troubleshooting and debugging skills

Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person

Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)

Experience working with REST or GraphQL API calls

Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

Scheduling and time management skills

Strong knowledge about payments processing environment with specific experience in ATM and cards services.

Minimum 3 years’ experience supporting clients, and third-party vendors in a busy contact center environment.

Experience interacting with clients in English. French language fluency would be an asset.

Experience providing high level technical support and problem solving for a variety of products and services.

Experienced logging incident records in accordance with departmental procedures

Associates at E15are offered many fantastic benefits.

Work with internal stakeholders and client teams to understand business requirements

Translate business requirements into scalable products for enterprise solutions

Collaborate with data engineering team and developers to ensure technical data requirements are met

Independently own and manage all project-related communications among internal stakeholders and client teams

2-3 years of business intelligence or business analytics experience

Relevant post secondary diploma in Computing studies or equivalent - combination of education and experience may be considered

Create and maintain Support Services documentation via an online knowledge base

1-3 years related experience in providing technical support to users, and working with computer systems, software, and hardware

Experience with diagnosing, resolving and documenting hardware and software issues on each job/ticket

Working knowledge of Microsoft operating systems, PC hardware, common office applications

Previous experience with retail point of sale systems and hardware is preferred

Design, construct, modify, implement and test data models and database management systems

Conduct research and provide advice to other informatics professionals regarding the selection application and implementation of database management tools

Operate database management systems to analyze data

Experience: 1 year to less than 2 years

Collect and document user's requirements

Work conditions and physical capabilities

Excellent and demonstrable analytical skills, using a combination of tools

Exceptional verbal and written communication skills

Strong organization, and planning skills, along with attention to detail

Good interpersonal skills, with the ability to work with all different levels of employees within Arconas

Collecting data from various internal and external sources to prepare analytical reports that support decision

Working with staff from other departments as required to collect and summarize data

Gain valuable experience in rights and royalties management

Utilize the rights and royalties management software to manage intellectual property portfolios

Proficiency in rights and royalties management software

Expand your knowledge of intellectual property rights

Strong attention to detail and organizational skills

Excellent communication and interpersonal skills

Partner with experienced customer support folks to respond to inbound and outbound needs of entrepreneurs

Join a Support organization that has always been set up remote and will allow you to thrive from anywhere within Canada

Learning to act as a business coach and to think about the merchant’s business holistically when offering solutions.

Offer needs-based solutions, not pushy sales.

Have you recently graduated and are looking to apply your fresh skillset to positively impact Canadian entrepreneurs?

Are you new to Canada and eager to learn new skills and make an impact in the Canadian workforce?

Professional certification preferred, e.g. CSPO, Project Management, software development methodologies (Scrum, Agile, Lean, etc.)

Work with Product Managers to help inform roadmap planning and key project decisions

Write SQL queries and use other data gathering skills that can support the product team with KPIs and other needed metrics

Work with Product Operations Manager to identify opportunities to improve quality and efficiency within our processes

Bachelor's degree (BA/BS) from four-year college or university, or equivalent work experience

5+ years related work experience.

Experienced in risk management or TPRM related roles is an advantage

Key Experience, Skills and Education

Qualifications or degree level education in applicable subjects

Pull on suitable experience to simultaneously manage multiple deadlines

Ability to act in a reporting consulting role to convert client reporting requirements into technical user stories

Design and develop Amazon Quicksight reports and dashboards per requirements

Must have direct experience or skills needed to manage IT projects

Perform ad hoc reporting and data analysis for management staff

Must have 3+ years’ experience performing business requirements analysis

Bachelor’s degree in Computer or Information Science or equivalent work experience

Minimum of 5 years’ full-time work experience in Information Technology field

Possess strong data analysis skills

Perform other duties as may be assigned by management

Strong technical skills required and must be exhibited during the interview

Strong working knowledge of Excel and other Office Products is required to

Strong critical thinking and analytical skills as well as excellent

Strong written and communication skills to explain results

Associate's degree required (Finance, Accounting, Business)

Valid Prosci Organizational Change Management certification. Proof of the certification shall be provided with the response.

Kindly provide attached Skills Matrix and References after filling.

Office Location: Winnipeg, Manitoba, REMOTE

Note: Kindly note if you fulfil the below said requirements only then revert

Kindly provide updated Resume in word format.

Job Title: RFR SA – 110 - Systems Analyst

Develop and maintain key performance indicators (KPIs) and dashboards to monitor and communicate financial and operational performance to senior management

Support senior management in evaluating new business opportunities and expansion strategies

Collaborate closely with cross-functional teams, including Finance, Accounting, Operations, and Business Development, to gather relevant data and insights

At least a bachelor’s degree in Accounting, Finance, Business, or a related field; MBA or advanced degree preferred

Minimum of 3 years of progressive experience in FP&A roles across diverse businesses and industries

Proven experience in managing financial aspects of mergers, acquisitions, and post-merger integration

- Past finance or accounting reconciliation experience

Franchise Support Analyst / 6 Month Contract / Remote

- Bachelor's degree (bonus if it is a business or finance degree but not necessary)

- 1+ years of working experience in an analyst role

- Coordinate between franchisees, Field representatives and Finance departments

- Proficiency in Microsoft Office (Excel and Outlook)