Remote Support Analyst Jobs in Manitoba

Completion of a recognized degree or diploma program in a related IT discipline or equivalent combination of experience, education and certification

Excellent written and verbal communication skills, including 3-5 years of experience communicating with C-Level Executives

Knowledge and experience within retail and entertainment sectors considered an asset

Knowledge and experience with the Payment Card industry related standards and guides are considered an asset

Minimum 7 years direct experience specializing in Cyber Security Minimum 3 years information infrastructure experience

5 years experience creating C-Level Executive presentations, using PowerPoint, Word or other.

Scheduling and time management skills

Strong knowledge about payments processing environment with specific experience in ATM and cards services.

Minimum 3 years’ experience supporting clients, and third-party vendors in a busy contact center environment.

Experience interacting with clients in English. French language fluency would be an asset.

Experience providing high level technical support and problem solving for a variety of products and services.

Experienced logging incident records in accordance with departmental procedures

Valid Prosci Organizational Change Management certification. Proof of the certification shall be provided with the response.

Kindly provide attached Skills Matrix and References after filling.

Office Location: Winnipeg, Manitoba, REMOTE

Note: Kindly note if you fulfil the below said requirements only then revert

Kindly provide updated Resume in word format.

Job Title: RFR SA – 110 - Systems Analyst

Well-developed analytical, problem solving, organizational and time management skills.

Maintain current knowledge of products offered, application functionality and the high-level architecture of Central’s hosting environment. Update wiki and support procedures.

One time allowance to set up your office for remote first employees

Access to a learning platform and educational assistance support

Provide information and clarification to clients with respect to new services and products being offered.

3+ years relevant customer service experience, preferably in financial services.

Superior project management, research and presentation skills

Implement communication and change management strategies for multiple target audiences using various media

Evaluate/measure effectiveness of communication and change management strategies and deliverables

Develop and enhance current processes for serving communication and change management solutions clients

Develop accurate budgets and realistic project timelines to ensure successful completion of projects and adequate financial management

Experience communicating mental health and wellbeing, pension, benefits and total rewards programs an asset

Excellent planning, organizational, and time management skills.

Experience creating documentation such as business case documentation, business requirements summaries, and training material.

Experience performing user acceptance testing and creating test cases in collaboration with functional SMEs to meet business needs and requirements.

5+ years of experience as a Business Analyst, managing documentation, mapping, and process modelling.

Experience with financial and business operating systems such as MS Dynamics 365, Workiva, Payworks, and PowerBI.

Adaptability and a willingness to learn new skills.

 Experienced at synthesizing consumer research findings & determining relevant implications (minimum 1 year experience needed)

 Confident in your interpersonal, oral and written English communication skills

 Learn about our clients’ needs and research objectives

 Analyze consumer videos, taking clear and detailed notes

 Create an insightful PowerPoint report, summarizing key learnings and recommendations that will help our clients achieve their business objectives

 [Optional] Create video clips of important moments from consumer videos

Develop solution for requirements evolved from Business

Good knowledge of AME, Workflow customization, ISG and Alerts.

Ability to define functional requirements and translation business requirements to EBS functional configurations

Supporting Oracle Financials and Supply chain and other Modules and analyzing different requirements with their impact

At least 2 full life cycle implementation experience to know the complete flow of Oracle Application and Oracle Cloud

Minimum Education should be bachelor’s in computer sciences.

Work from home benefits include saving time, money, and the environment

Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Handle inbound customers service calls

Understand and strive to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

Are able to write and speak both French and English fluently

Work from home benefits include saving time, money, and the environment

Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Handle inbound customers service calls

Understand and strive to meet or exceed metrics while providing excellent customer service

Drive customer satisfaction through voice, chat, and/or email communications

Are able to write and speak both French and English fluently

Participate in software design decisions against product and software requirements

Basic knowledge with version control such as Global Information Tracker (Git)

Minimum 1-3 year of work experience in software or web development

Software engineering related field or equivalent experience

Review and analyze system specifications

Create and execute test cases, scripts, plans and procedures (manual and automated)

Building new models and tools for daily, weekly & monthly management reporting on KPIs

You have at least two years of financial analysis budgeting and forecasting experience

You are an Excel expert with experience modelling large volumes of data including pivot tables and complex formulas

You have excellent communication and presentation skills

Experience in SaaS and/or Supporting Sales

Experience with Looker, MySQL query, an asset

·Management of documentation and post release checkouts UAT and Production releases.

Job Title: Ubix Support Analyst

Duration: 12 Months (Highly chance to extends)

·Be part of a dynamic team supporting the DEC Clearing business, operations and client services teams.

·The UBIX Application Support Specialist is responsible for maintaining the relationship between business, development, BA and Vendor

·Write technical specification and document functional flows and procedures.

Growing your product knowledge, in breadth and depth

At least 4 total years of experience in a technical customer support or entry-level engineering role

Application Support Engineer Key Responsibilities

Impressing customers by solving complex or new problems

Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces

Answering the same questions over and over again

Previous experience in support organizations and ticket management.

Experience with customer and stakeholder management.

Working with customer on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation.

Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.

Strong problem solving and critical situation handling skills.

Experience in the financial services environment, ideally with SAP solutions is a plus.

Experience and knowledge in analyzing data sets, and identifying/articulating key insights

Analytical Experience: Conduct financial analysis, build financial models, dashboards and reporting, and dive deep into comprehending performance using data

Degree/Diploma in Accounting, Finance, or related field

2+ years of financial experience focusing on financial modeling and analysis

Strong analytical, communication and solution-finding abilities

Advanced knowledge of Excel or Google Sheets is required

Excellent knowledge and experience in a Microsoft environment

Provide first contact call resolution for requests and incidents where possible within scope of Service Desk responsibilities

Manage end-user accounts, permissions, access rights, storage allocations in accordance with ITS policies and procedures

Any other tasks as assigned by the Supervisor Service Desk or Manager ITS

3+ years of experience in Information technology field or equivalent

ITIL or similar (Six Sigma, Lean, 15020000, COBIT, etc.) certifications are an asset

Note: Kindly note if you fulfil the below said requirements only then revert

Job Title: RFR BA - 291 - Business Analyst

Start Date: July 4, 2023

End Date: December 31, 2023

Option to Extend: March 31, 2024

If interested, kindly share your resume at

Strong interpersonal and the proven ability to effectively organize tasks and manage priorities with superb time management skill.

Leverage various data sources to create reports and analyze performance data, measure campaigns effectiveness, daily management reports

3 – 5+ years of data analysis experience

Contract position – 6 months with a high potential of extension up to 1 year

Develop data-collection methodologies, measurement solutions to provide timely business insights

Ensure the quality and accuracy of the data, process, design and presentation to fulfill the business needs