Remote Support Analyst Jobs in Quebec

Bachelor's degree in related field or equivalent work experience

Excellent problem solving, troubleshooting and debugging skills

Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person

Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)

Experience working with REST or GraphQL API calls

Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

Associates at E15are offered many fantastic benefits.

Work with internal stakeholders and client teams to understand business requirements

Translate business requirements into scalable products for enterprise solutions

Collaborate with data engineering team and developers to ensure technical data requirements are met

Independently own and manage all project-related communications among internal stakeholders and client teams

2-3 years of business intelligence or business analytics experience

Design, construct, modify, implement and test data models and database management systems

Conduct research and provide advice to other informatics professionals regarding the selection application and implementation of database management tools

Operate database management systems to analyze data

Experience: 1 year to less than 2 years

Collect and document user's requirements

Work conditions and physical capabilities

Excellent and demonstrable analytical skills, using a combination of tools

Exceptional verbal and written communication skills

Strong organization, and planning skills, along with attention to detail

Good interpersonal skills, with the ability to work with all different levels of employees within Arconas

Collecting data from various internal and external sources to prepare analytical reports that support decision

Working with staff from other departments as required to collect and summarize data

Gain valuable experience in rights and royalties management

Utilize the rights and royalties management software to manage intellectual property portfolios

Proficiency in rights and royalties management software

Expand your knowledge of intellectual property rights

Strong attention to detail and organizational skills

Excellent communication and interpersonal skills

Partner with experienced customer support folks to respond to inbound and outbound needs of entrepreneurs

Join a Support organization that has always been set up remote and will allow you to thrive from anywhere within Canada

Learning to act as a business coach and to think about the merchant’s business holistically when offering solutions.

Offer needs-based solutions, not pushy sales.

Have you recently graduated and are looking to apply your fresh skillset to positively impact Canadian entrepreneurs?

Are you new to Canada and eager to learn new skills and make an impact in the Canadian workforce?

Professional certification preferred, e.g. CSPO, Project Management, software development methodologies (Scrum, Agile, Lean, etc.)

Work with Product Managers to help inform roadmap planning and key project decisions

Write SQL queries and use other data gathering skills that can support the product team with KPIs and other needed metrics

Work with Product Operations Manager to identify opportunities to improve quality and efficiency within our processes

Bachelor's degree (BA/BS) from four-year college or university, or equivalent work experience

5+ years related work experience.

Experienced in risk management or TPRM related roles is an advantage

Key Experience, Skills and Education

Qualifications or degree level education in applicable subjects

Pull on suitable experience to simultaneously manage multiple deadlines

Ability to act in a reporting consulting role to convert client reporting requirements into technical user stories

Design and develop Amazon Quicksight reports and dashboards per requirements

Must have direct experience or skills needed to manage IT projects

Perform ad hoc reporting and data analysis for management staff

Must have 3+ years’ experience performing business requirements analysis

Bachelor’s degree in Computer or Information Science or equivalent work experience

Minimum of 5 years’ full-time work experience in Information Technology field

Possess strong data analysis skills

Perform other duties as may be assigned by management

Strong technical skills required and must be exhibited during the interview

Strong working knowledge of Excel and other Office Products is required to

Strong critical thinking and analytical skills as well as excellent

Strong written and communication skills to explain results

Associate's degree required (Finance, Accounting, Business)

Develop and maintain key performance indicators (KPIs) and dashboards to monitor and communicate financial and operational performance to senior management

Support senior management in evaluating new business opportunities and expansion strategies

Collaborate closely with cross-functional teams, including Finance, Accounting, Operations, and Business Development, to gather relevant data and insights

At least a bachelor’s degree in Accounting, Finance, Business, or a related field; MBA or advanced degree preferred

Minimum of 3 years of progressive experience in FP&A roles across diverse businesses and industries

Proven experience in managing financial aspects of mergers, acquisitions, and post-merger integration

Document processes, training guides, requirements, solutions, technical specifications, and knowledge articles

Education & Training – Ongoing training and education are critical to the success of our business.

Drive the design and conceptualization of new business solution options and manages identified impacts and risks

Design, evolve and contribute to Harris Correction's knowledge capital.

3+ years of experience working within an evolving software delivery environment

Exceptional verbal and written communication skills, allowing the successful candidate to coach and influence stakeholders at varying levels in an organization

Experience in using IT service management tools or ticketing systems.

4+ years of working experience in the same role or similar.

Strong problem-solving skills and the ability to analyse and resolve technical issues effectively.

Knowledge of computer hardware, operating systems, and common software applications.

Excellent communication and interpersonal skills to provide exceptional customer service.

The Responsibilities Include But Are Not Limited To

Manage routine service requests and incidents efficiently

Manage incidents and escalate complex issues as necessary

3+ years of relevant customer service experience, preferably in financial services

Sound knowledge of client support methodologies and tools

Strong analytical, problem-solving, and organizational skills

Deliver top-notch customer support through various channels

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to work independently and manage multiple projects

Access to high-profile organizations and well-known brands

Opportunity to work with a global scale of integrated intelligence services

Chance to inform and inspire clients to make better decisions

Manage month-end and quarter-end close processes by working with the Finance team to meet reporting deadlines;

Coordinate with the Finance group to ensure that intercompany transactions are recorded accurately;

2+ years of relevant experience

Excellent data-based, research and problem solving skills;

Advanced knowledge of MS Excel;

Proven communication, both written and oral, and proven people skills;

Implement communication and change management strategies for multiple target audiences using various media

Research and develop communication and change management materials for various audiences

Experience communicating mental health and well-being, pension, benefits, and total rewards programs preferred

Minimum 2 years’ experience working in communication

Experience in a consulting firm preferred

Attend and facilitate client meetings/calls