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Support Engineer, Canada, Americas (Hybrid/ Remote)
Company | SAP Fioneer |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-12 |
Posted at | 10 months ago |
About Us
- Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting.
- Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.
- Working with customer on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation.
- Ensure customer satisfaction and support service continuous improvements.
- Provide customer guidance and training.
- Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer.
- Experience with customer and stakeholder management.
- Good communication skills in English.
- Experience in the financial services environment, ideally with SAP solutions is a plus.
- Expert knowledge in application or technical components.
- Previous experience in support organizations and ticket management.
- Strong problem solving and critical situation handling skills.
- Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.
- Problem Solving-Ability to define & assess a problem, determine the cause, identifying, prioritizing, and selecting alternatives/ action plans for a solution and driving the resolution.
- Industry Knowledge- Expertise knowledge in financial services applications, preferable SAP.
- Team player- Ability to build strong relationship with follow team members.
- Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development.
- Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
- Competitive compensation package and countless growth opportunities.
- Flexible working policy, so you can work when and where it's comfortable for you.
- Work with some of the smartest and most driven individuals around the world.
- Opportunity to shape the fast-changing financial services landscape.
- Lean hierarchy environment with focus on your growth in providing individual career paths.
- Flexibility to work and gain experience in different areas of the company as you grow your career.
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