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Remote Chat Support Jobs

Remote Chat Agent (P'tosh Hotels)
By BCJobs At Vancouver, British Columbia, Canada

Remote Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s ...

Remote Chat Agent (Jjsrods)
By BCJobs At Vancouver, British Columbia, Canada

Remote Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s ...

Developer Support Specialist (Remote)
By Brex At Canada
Bachelor's degree in related field or equivalent work experience
Excellent problem solving, troubleshooting and debugging skills
Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
Experience working with REST or GraphQL API calls
Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools
Chat Clinic Supervisor Jobs
By Rutgers University At New Brunswick, Canada
Management of Children Healing After Trauma ( CHAT ) Clinic under CPS .
At least 1 or 2 years of clinical experience.
This position requires specific experience in the treatment and supervision of therapy clients impacted by trauma.
Specific advanced knowledge would be training in the delivery and supervision of evidence-based treatments for trauma in children and families.
* Do you have at least 1 or 2 years of clinical experience?
Participate in required grant duties for the National Child Traumatic Stress Network per the SAMHSA grant guidelines.
Senior Product Manager, Ai And Chat
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Relationship management, coaching and communication skills
Understanding the capabilities and limitations of AI and chatbot technologies and apply this knowledge to drive product innovation.
Defining product requirements, user stories, and acceptance criteria, ensuring clear and effective communication to development teams.
Collaborating with data scientists and AI engineers to leverage AI capabilities and enhance the intelligence and performance of chatbot solutions
Working with customer experience and contact centre on the best way to deliver enhanced customer service and improved customer experience
2+ years as a product manager working with chat or AI/recommendations/search products
Support Services Technician - Hybrid Remote
By COBS Bread At Vancouver, British Columbia, Canada
Relevant post secondary diploma in Computing studies or equivalent - combination of education and experience may be considered
Create and maintain Support Services documentation via an online knowledge base
1-3 years related experience in providing technical support to users, and working with computer systems, software, and hardware
Experience with diagnosing, resolving and documenting hardware and software issues on each job/ticket
Working knowledge of Microsoft operating systems, PC hardware, common office applications
Previous experience with retail point of sale systems and hardware is preferred
Remote Chat Agent (Nick's Carting)
By BCJobs At Vancouver, British Columbia, Canada

Job Description Remote Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer ...

Online Chat Service Representative
By Heidelberg Materials At Cambridge, Ontario, Canada

Description : We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate ...

Online Chat Service Representative
By Heidelberg Materials At Nippers Harbour, Newfoundland and Labrador, Canada
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
Continually portray and project a positive and professional image.
Provide administrative support to the customer service team
Chat Development Representative Jobs
By Grammarly At Toronto, Ontario, Canada
Has previous chat experience and understands the importance of providing correct answers to prospects' questions in a timely manner.
Is emotionally intelligent and can gauge and manage their own emotions and those of others.
Has experience working in a fast-paced environment that is constantly evolving.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Grammarly is excited to offer a
By month six, you’ll be expected to engage with 500 conversations/month and create 85+ chat qualified leads/month.
Support Analyst-(Hybrid/Remote)
By Talentify.io At Canada
Manage routine service requests and incidents efficiently
Manage incidents and escalate complex issues as necessary
3+ years of relevant customer service experience, preferably in financial services
Sound knowledge of client support methodologies and tools
Strong analytical, problem-solving, and organizational skills
Deliver top-notch customer support through various channels
Remote Customer Chat Specialist
By Elite Closers At Ontario, Canada
Must be experienced at navigating website pages and quickly identifying information
Must have social media experience
Must have effective written and oral communication skills
Experience as a Sales and/or Customer Service Associate is a plus
You are comfortable working remotely
Responding to prospects in chat software, social media accounts, and email if needed
Support Analyst-(Hybrid/Remote)
By Central 1 At Toronto, Ontario, Canada
Well-developed analytical, problem solving, organizational and time management skills.
Maintain current knowledge of products offered, application functionality and the high-level architecture of Central’s hosting environment. Update wiki and support procedures.
One time allowance to set up your office for remote first employees
Access to a learning platform and educational assistance support
Provide information and clarification to clients with respect to new services and products being offered.
3+ years relevant customer service experience, preferably in financial services.
Remote Live Chat Support Agent-Part And Full Time
By Carolina Panthers At Toronto, Ontario, Canada
Excellent written and verbal communication skills
Proficiency in computer skills (MS Office, PLM, SAP basis)
Provide support to customers via live chat
Answer questions, resolve issues, and provide assistance with products and services
Work independently and as part of a team
Think critically and solve problems
Bilingual Solutions Specialist - Chat (English/Spanish) - Remote
By Oxygen At British Columbia, Canada
Brainstorm with management to provide input and suggestions to help improve and innovate our service offering
Develop knowledge of Oxygen's products and features is essential to provide expert guidance on tier upgrades, qualifications, and associated benefits
Ability to multitask, prioritize work and time management skills in a fast paced environment
Be a customer advocate while capturing feedback and work closely with management to find solutions
Prior experience with CRM platforms such as Intercom, Zendesk and Salesforce Knowledge of Regulation E, Regulation Z and dispute processes
Evaluate customer support processes and identify areas for improvement to enhance efficiency, customer experience, and decision-making effectiveness
(Remote) Software Support Analyst (Equest)
By BCJobs At Victoria, British Columbia, Canada
Familiarity and experience in a Support Services environment with evolving change management processes
Provide recommendations to customers and Product Management to prevent recurrence of issues
Excellent client communication skills with the ability to manage and shape customer expectations
Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions
University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience
Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively
(Remote) Software Support Analyst
By N. Harris Computer Corporation - CAD At Victoria, British Columbia, Canada
Familiarity and experience in a Support Services environment with evolving change management processes
Provide recommendations to customers and Product Management to prevent recurrence of issues
Excellent client communication skills with the ability to manage and shape customer expectations
Document and share knowledge through Knowledge Base, Internal Articles, and Knowledge Exchange Training sessions
University degree or technical college degree in computer sciences, software engineering, software development or related field or equivalent working experience
Ability to work on multiple initiatives simultaneously with knowing how to manage time and priorities effectively
Remote Support Engineer - Supporting West Coast
By Integrated Security Technologies, Inc. At Canada
Provide remote preventative maintenance services for service contract holders. Examples include but are not limited to the following.
In depth experience with Windows operating systems.
Hands-on experience with virtualized environments (HyperV and/or VMWare)
Excellent communication skills both oral and written.
Triage incoming service calls with a goal of minimizing dispatches, where possible.
Work to diagnose and resolve hardware, software, and networking issues.
Bilingual Support Analyst - Remote
By Randstad Canada At Vaughan, Ontario, Canada

Our client, one of the major insurance companies in Canada, is seeking a bilingual service-desk analyst / support analyst. If you are a fully bilingual service desk support professional with ...

Coffee Chat (Tor) Jobs
By Restaurant Brands International At Toronto, Ontario, Canada
Currently enrolled at an accredited Canadian university, in one of the following programs
Please submit a current copy of your resume.
RBI Summer Virtual Group Coffee Chats
What You Need & How to Apply:
Accommodations are available upon request.