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Online Chat Service Representative

Company

Heidelberg Materials
Address Nippers Harbour, Newfoundland and Labrador, Canada
Employment type FULL_TIME
Salary
Category Wholesale Building Materials
Expires 2023-09-17
Posted at 8 months ago
Job Description
Description :


We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.


Responsibilities :


  • Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Continually portray and project a positive and professional image.
  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
  • Crete relationships with new customers to better understand and achieve their needs
  • Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed