Service Barrie Customer Service Representative

Job Number: CP-23-09

Job Type: Candidate Pool (Future Permanent and Temporary Full-Time and Part-Time Vacancies)

Location: Barrie, ON

Salary: $56,656.60 to $67,849.60 per year

Position Closing Date: Wednesday, July 5, 2023 at 11:59 p.m.

The Opportunity

Under the general guidance and direction of the Supervisor, the Service Barrie Customer Service Representative position is responsible for providing frontline customer service regarding the City's services, procedures, practices, policies, and programs. Specifically, this position receives a high volume of inquiries, requests and/or complaints through various channels of communication; identifies customer needs; responds using research and data gathered from the knowledge base and customer relationship management (CRM) software and/or transfers inquiries and/or requests requiring specialized or technical information to the applicable City subject matter expert(s) for action and response. Additionally, this position processes various transactions and payments for City services and programs. Overall, this position plays an integral role in providing centralized, consistent customer service to internal and external customers with respect to the wide range of City services and programs.

Our Culture and Qualifications of the Job

Corporate Culture

• Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community

Education (degree/diploma/certifications)

• Two (2) year College Diploma in Office Administration, Business or related discipline

Experience

• Demonstrated experience in a front facing Customer Service role
• Three (3) years of experience performing duties related to the above mentioned major responsibilities
• Demonstrated experience in an office work environment

Conditions of Employment

• Satisfactory Criminal Record Check

For a full job posting and how to apply, visit: https://barrie.hiringplatform.ca/processes/131569-service-barrie-customer-service-representative?locale=en

We thank all applicants and advise that only those selected for an interview will be contacted