Customer Service Representative Jobs

Position Summary

The Customer Service Representative is responsible for managing individual customer accounts, ensuring high customer service results that promote customer retention and growth. The Customer Service Representative represents the company as the primary point of contact with our customers and provides an integral internal link supporting Business Development activities.

This position is located in Windsor, Ontario, one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey solutions.

Shift: Onsite - Normal hours 8:30 -5, M-F

The Role

• Perform other duties as required.
• Track and follow the completion of internal requirements to ensure timely response to customer. Maintain an up to date account profile sheet for individual customers to ensure accuracy of needs. Track and Measure Department Metrics as required.
• Support New Product Introduction Process and Development Project Plans through the DPM Meeting and the DMP Manager. Coordinate task completion as assigned with internal departments, Business Development Managers, and the customer.
• Work with the Supply Chain team to acquire and process order confirmations. Continuous communication regarding order status, including internal communication for resolution of issues, notice of delay / issue / reschedule to the customer.
• Identify and target new business sales opportunities that close quickly for the highest revenue. Develop and maintain relationships within assigned accounts; improve client utilization and product/service adoption rates.
• Promote and maintain the organization’s brand image and identity within the marketplace.
• Monitor forecast/historical sales in order to communicate with customers and BDMs regarding sales opportunities and growth. Complete precise and accurate sales data entry that assists in ensuring company profitability. Update and maintain working forecast including monthly consumption calls.
• Must be able to work extended hours, weekends as needed, especially when problems occur or when deadlines must be met.
• Identify and resolve risks associated with the delivery and/or provision of customer contracts; manage client expectations throughout the contract.

The Candidate

• Able to build and maintain lasting relationships with corporate departments, key business partners, other stakeholders.
• Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
• Minimum College Diploma required.
• Minimum 3-5 years of direct-selling and account management experience; experience working in a pharmaceutical, manufacturing and/or GMP facility a plus.
• Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Demonstrated experience in closing major enterprise transactions.

Why You Should Join Catalent

• Paid Time Off Programs including vacation, banked time & personal time.
• Group Retirement Savings –Registered Pension Plan (RPP) with employer contributions.
• Employee Reward & Recognition programs.
• Opportunities for professional and personal development & growth including tuition reimbursement.
• Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone’s safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.