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Customer Service Representative (Can) - [Cal167B]
Company | Transcat |
Address | Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Computers and Electronics Manufacturing |
Expires | 2023-09-22 |
Posted at | 8 months ago |
Who We Are—
- Flexibility
- A values-based culture where people care about each other and the work they do together.
- Work that matters.
- Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
- Training and development to accelerate learning and career advancement.
- Work in accordance with company policies and procedures and generally accepted business and technical standards
- Safeguard Company and customer equipment, material and information learned in execution of duties
- Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times
- Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated
- Drive high quality customer deliverables and post sales customer functions relating to calibration service support
- This is a fast-paced position driven on turnaround and response time to customers
- Answer customer questions regarding billings, delivery, ship dates, etc.
- Coordinate daily driver pickup/delivery schedule
- Monitor and drive workflow and administrative turn times
- Maintain accurate, complete, and up-to-date department files and records on a timely basis
- Generate purchase orders for parts and services as needed
- Controls order processing workflow in multiple business systems
- Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
- Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions
- Relay general technical information to customers
- Actively support the company mission, goals, programs, and policies
- Process units into the calibration lab software so that customer commitments are met
- Other duties as assigned
- Prepare customer paperwork for shipments as required
- Backup for onsite coordination
- Assist in shipping/receiving and TMS processing as required
- Must be detail oriented
- Must be able to work with others
- Must be able to multitask
- Excellent verbal and written skills
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