Customer Support Representative Jobs

At Cardata, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road. We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for using their personal vehicles for work.

Who You Are

As a Customer Support Representative, you will be the first point of contact for many of our users. You are a customer focused, problem solver who is skilled at building relationships with clients. You have a deep understanding of the CarData product and are a strong multi-tasker who is able to balance competing priorities.

What You’ll Be Doing

• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Follow escalation procedures as required
• Properly document and track customer issues and resolutions
• Share resources with users to educate users on product features, workflows, and navigation of Cardata Cloud and the Cardata Mobile app
• Identify resource gaps, propose solutions and assist with development of resources
• Contribute to the knowledge base for the Support team
• Review compliance documentation to ensure details align with program specifications/ parameters
• Answer general questions for all users through phone, email and live chat

What You'll Bring

• Strong ability to build positive external and internal relationships and work cross-functionally with other teams
• Strong ability to analyze situations, identify problems and develop appropriate solutions
• Able to work PST hours
• Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
• Empathetic, customer-focused and service-oriented, with an unshakeable resolve when faced with escalated clients
• Highly organized
• Excellent written and verbal communication skills

This role is remote within Canada with the ability to work PST hours

Why You’ll Love Working at Cardata

• Healthcare spending account
• Flexible working hours
• Summer hours
• 100% employer paid benefits
• Opportunity to work remotely
• Wellness spending account
• Competitive salary + bonus
• Opportunity for career progression in a growing company
• 15 days of vacation + additional time off throughout the year
• Pit-stop days (Cardata's version of mental health days)

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.