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Software Customer Support Representative Jobs

Customer Support Representative Jobs
By Reshift Media Inc. At Canada
Outgoing, approachable, and skilled at building and maintaining relationships
Strong written and oral communication skills
Highly organized and able to manage multiple activities
Preference for candidates with at least one year of customer/client support experience
Act as a liaison between the client and the Reshift search and social teams
Confirm client advertising budget details
Customer Support Representative Jobs
By Cardata At Ontario, Canada
Contribute to the knowledge base for the Support team
Excellent written and verbal communication skills
This role is remote within Canada with the ability to work PST hours
Answer general questions for all users through phone, email and live chat
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Customer Support Representative Jobs
By 6ix Management At Markham, Ontario, Canada
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
2-4 years of experience working in the business-sphere in a client-facing role
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Customer Support Representative Jobs
By 6ix Management At Oshawa, Ontario, Canada
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
2-4 years of experience working in the business-sphere in a client-facing role
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Customer Support Representative Jobs
By Foodee At British Columbia, Canada
3+ years of experience in a customer-facing role (software and food industry experience a bonus)
Excellent written and verbal communication skills
Work-from-home flexibility; fully remote applicants in British Columbia accepted but must be able to work PST hours
Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
Building and developing positive relationships with current and potential customers
Problem-solving and turning frustrated customers into repeat customers
Customer Support Representative Jobs
By Focus Acquisitions At Surrey, British Columbia, Canada
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
2-4 years of experience working in the business-sphere in a client-facing role
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Software Sales Representative Jobs
By Sekure Payment Experts At Montreal, Quebec, Canada

To comply with Bill 96

Customer Support Representative Jobs
By Clarius Mobile Health At Nova Scotia, Canada
Strong IT/Troubleshooting abilities; Cloud troubleshooting experience is an asset
Process e-commerce sales transactions: Handle sales transactions and meet customer experience targets.
Implement strategies to enhance the overall customer experience.
Minimum post-secondary education, diploma or degree in Customer Service or Information Technology is preferred.
Must be bilingual (English and French) and have great interpersonal skills. (A third language is a great asset!)
At least 2 years experience as part of a customer care, service, and support team.
Software Sales Representative Jobs
By Virtek Vision International Inc. At Waterloo, Ontario, Canada
Conduct effective discovery and qualification conversations with prospects through your deep understanding of our product value proposition and use cases.
Utilize a lead qualification process, as well as, document sales information in our SalesForce CRM.
1-3 years of experience selling solutions over the phone (technical products preferred)
Strong planning, organization, and multitasking skills.
Excellent verbal and written communication skills; excellent phone presence.
Ability to learn quickly and work effectively in a team environment; excellent interpersonal skills.
Customer Support Representative Jobs
By 6ix Management At Ajax, Ontario, Canada
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
2-4 years of experience working in the business-sphere in a client-facing role
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Customer Support Representative Jobs
By Tech Mahindra At Moncton, New Brunswick, Canada
1 year call center experience preferred.
Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
Responding to chat or email queries from customers with account or technical related questions as needed.
Documenting customer issues in the client system and updating customer information.
Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
Additional duties as needed, to be discussed during your interview.
Software Customer Support Representative
By Thinkpivot Talent Solutions At North York, Ontario, Canada

We are recruiting for a first-level customer support representative for a Toronto-based software company. The office is located in North York and this will be a hybrid role.