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Company | 6ix Management |
Address | Markham, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-23 |
Posted at | 8 months ago |
Do you believe that all it takes is a little communication and a smile to solve most problems?
- Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
- Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
- Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
- Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
- Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
- Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
- Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
- Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
- Thrive in a fast-paced, entrepreneurial environment
- 2-4 years of experience working in the business-sphere in a client-facing role
- Team player able to work effectively and collaboratively to meet goals and client deadlines
- Bachelor's degree from accredited college or university
- Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
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