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Mandarin/Cantonese Invest-By-Phone Advisor
Company | RBC |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-07-18 |
Posted at | 11 months ago |
Come Work with Us!
- Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
- Act as a team player, driven to ensure that the whole RBC team is successful in meeting client needs
- Proactively and diligently enable clients to digitally self-serve and buy
- Identify short and long-term needs, offer value-added advice, and take accountability for the resolution of customer concerns
- Provide an exceptional degree of customer care at all times, ensuring clients receive the optimal service at a level that meets their needs, either personally or by referring them to the appropriate sales partner
- Take ownership for all investment-related inquiries, including Guaranteed Investment Certificates (GICs) and mutual funds
- Respond to inquiries from our clients, delivering financial advice designed to satisfy clients’ total financial services needs and build long-term relationships
- Investment Funds of Canada (IFIC) completed and still valid or in the process of obtaining it by training start date
- Customer Service experience and strong sales orientation with a passion for fulfilling on client needs.
- Information seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue.
- Ability to work a variety of shifts between Monday to Friday 8:00 AM to 9:00 PM EST; Saturday 9:30 AM to 6:30 PM EST
- Fluency in second language: Cantonese and/or Mandarin
- Strong oral and written communication skills in English
- Work in a dynamic, collaborative, progressive, and high-performing team
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Leaders who support your development through coaching and managing opportunities
- Excellent career development and access to a variety of job opportunities across business and geographies
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