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Product Support Specialist Jobs

Product Support Specialist Jobs
By Genetec At Montreal, Quebec, Canada
Technical degree (DEC), certification in IT/Electronics, or equivalent business experience
Excellent communication skills in English and French, additional languages an asset
Excellent analytical and troubleshooting skills
Experience working with Active Directory
Experience with IP Video surveillance technology
Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset
Spécialiste-Conseil Technique / Product Support Specialist
By Genetec At Montreal, Quebec, Canada
Technical degree (DEC), certification in IT/Electronics, or equivalent business experience
Diplôme technique (DEC), certification en informatique ou électronique ou expérience de travail équivalente
Les certifications Comptia A+, Network+, Security+, CCNA, CCNP, un atout
Certifications MCSE, CCNA, SQL Server, VMware ou autres certifications techniques professionnelles similaires
Excellent communication skills in English and French, additional languages an asset
Excellent analytical and troubleshooting skills
Technical Product Support Specialist
By CorTech International At Saskatoon, Saskatchewan, Canada
Exceptional time management skills, being able to handle a case load and prioritize critical items
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
Minimum 3 years’ experience in a technical support environment.
Experience in IT, networking, communications, programming and testing desirable
Extensive experience working in a customer facing role
A strong appreciation for delivering top tier customer experience
Regional Product Support Specialist
By FLSmidth At Greater Calgary Metropolitan Area, Canada
Manage the customers and their mill liners throughout the product life cycle
Good communication skills, written and spoken.
College degree or equivalent experience.
Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.
Minimum 2 years of experience with Mill Lining product.
Identify and develop new business in the region
Product Support Specialist - Saas Trucking (Remote)
By Loginet Solutions inc At Canada
Experience utilizing remote-based software to provide technical support(mandatory within the last 5 years)
Provide customer's employees with product training (remotely or in-person) - 10-session software training program schedule provided
Be viewed by the customer as an industry expert on products and solutions offerings
Minimum 2 years relevant work experience in theIT / Transport customer servicefield(mandatory within the last 5 years)
In-depth knowledge of the intermodal transportation business is a strong asset
Excellent verbal and written communication skills
Product Support Specialist- L1
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support. Experience troubleshooting business software products a plus.
Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
Knowledge of customer service principles and practices are a plus.
Product Support Specialist Jobs
By Eximius Personnel At Sainte-Anne-de-Bellevue, Quebec, Canada
Minimum 3-5 years of relevant experience
Skilled communicator with strong negotiation skills
Strong verbal and written communication skills in English and French are a must
Full medical and dental benefits package
Customer-focused with the ability to problem-solve
Proactive, autonomous, reliable, responsible and accurate
Product Support Technician Jobs
By GGI Road & Traffic At Aurora, Ontario, Canada
Comprehensive knowledge of the products we sell, install, and support, enabling effective customer assistance, troubleshooting, and ensuring successful results
Collaborate with engineers and project managers to provide technical assistance in the planning, design, and implementation of related systems
As part of our comprehensive benefits package, we provide employees with excellent dental and healthcare coverage
Strong computer skills and familiarity with electrical fundamentals and components are required
Strong communication, organization and social skills
Provide installation, configuration, and troubleshooting assistance in the field
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
Product Support Specialist - Automation
By Wajax At Mississauga, Ontario, Canada
Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.
Attend meetings while on site to keep remote groups informed.
Record customer experiences, test results, status updates and share with team.
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Coordinate Wajax Automation projects and visits with customers and local resources.
Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
Product Support Specialist And Underwriter
By Aquila At Canada

What’s In It For You

Product Support - Autodesk Inventor
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Specialist Jobs
By Applicantz At Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Leader Jobs
By EXFO At Montreal, Quebec, Canada
System and network management experience a plus.
Capacity to acquire new skills in a fast-evolving architecture
2-year experience in frontend, backend development
Bachelor's degree in computer science or other relevant field, or equivalent education.
Programming languages : Bash, some experience in Javascript/Typescript a plus
Any combination of academics/pertinent experience will be considered.
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
L2 Product Support Specialist
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support.
Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
Create Knowledge Base articles for repetitive issues.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
Product Support Specialist Jobs
By Atlantic Equipment At Dartmouth, Nova Scotia, Canada
·Coordinating parts and attachment orders and inventory management for Heavy Equipment
Motivated self-starter with excellent inter-personal and communication skills
Qualified candidates will possess the following skills/qualities:
Work with multiple stakeholders in order to provide world class customer satisfaction
Ability to engage and learn basic operation of heavy equipment
Positive attitude and desire to grow with a dynamic company
Product Support Specialist (Remote)
By Copper At Canada
2-4 years prior experience in customer or technical support
Excellent oral and written communication skills
Comprehensive benefits - health, dental, vision, paramedical, short/long term disability + life insurance (given from day 1)
Daily huddle with the Support team
Become well-versed in our CRM in order to assist customers and fellow coworkers when questions arise
Responding to individual customer/technical support issues and ensuring a timely response to all inquiries
Product Support Manager Jobs
By TOA Canada Corporation At Mississauga, Ontario, Canada

Summary: The position of Product Support Manager is an advanced position in the Product Support Group at TOA Canada Corporation.The Product Support Manager must be able to perform all of the ...

Product Support Analyst Jobs
By CMiC At Toronto, Ontario, Canada
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
Excellent communication skills, both verbal & written
Exceptional analytical and problem solving skills

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Specialist to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing product advice, and helping customers get the most out of our products. If you have a passion for problem-solving and helping people, this is the job for you!

Product Support Specialists provide technical support to customers who are having issues with products or services. They are responsible for troubleshooting problems, answering customer questions, and providing advice and guidance on how to use products.

What is Product Support Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of product features and functions
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Product Support Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in product support or customer service
• Previous experience in a customer service or technical support role

What is Product Support Specialist Knowledge?

• Knowledge of product features and functions
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software

What is Product Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting and resolving customer issues

What is Product Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Provide advice and guidance on how to use