Product Support Leader Jobs

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Your role :

Within the R&D organization spread over Canada, Europe and India, the candidate will be the main point of contact between R&D and the support and delivery organization within EXFO

Key activities for the position are :

• Receive the tickets from the support org, check their validity
• Update the documentation and troubleshooting procedures so the support and delivery org enjoys the desired level of autonomy in providing the service level our customers expect
• Publish the hotfixes when applicable
• Reproduce the defective scenarios
• Act as level3 support, for delivery team, during solution deployment and/or upgrade

What we are looking for :

We are looking for motivated, curious individuals, fluent in English, with a significant experience with Linux, containers and full stack applications.

You will join a multidisciplinary team whose key values are competence, solidarity, commitment, curiosity and rigor.

Technical skills

Our tools are : Jira, GitLab, SAP

Our technical stack includes SQL/NoSQL database, timeseries, Docker/Kubernetes

Programming languages : Bash, some experience in Javascript/Typescript a plus

Required abilities

• Capacity to acquire new skills in a fast-evolving architecture
• Interpersonal skills
• Team spirit and autonomy
• Organisational skills

Mandatory requirements

• System and network management experience a plus.
• Rudiments of cyber security
• Fluent english
• 2-year experience in frontend, backend development
• Bachelor's degree in computer science or other relevant field, or equivalent education.

Any combination of academics/pertinent experience will be considered.

What we offer

• Accessibility by public transport
• Charging stations for electric cars
• Multisite and multidisciplinary teams
• Modern workspace
• Dynamic and collaborative work environment
• Variety of social and sports activities
• Group insurance
• AGILE working methodology
• Competitive holidays
• Schedule flexibility
• Bike paths nearby
• Free parking
• Annual bonus program
• Community involvement