Product Support Consultant Jobs

Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects

Acquire and expand knowledge of product offerings, support policies and methods of support delivery

Provide excellent customer service skills with a proactive approach for customer satisfaction

1-3+ years’ experience in a fast-paced customer service and/or technical support environment

Demonstrated dedication to customer service and experience managing customer relationships

Experience using Time & Attendance, Payroll and/or Human Resource applications

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Bachelors of Engineering, with experience in project management.

Must have 2-3 years of engineering and/or customer service experience.

Effective two-way communication skills, including verbal as well as written forms.

Provides support to business development teams in preparation and development of various proposal materials to meet tight timelines.

Perform all aspects of organizational work.

Support the Project Team in ensuring the systems meet all associated design criteria and specifications per the proposal and the contract.

Acknowledging and resolving customer issues with effective time management.

Know our product offerings and become a Solution expert, so that you can answer customer questions.

Document common issues in the form of knowledge base tech notes.

3-5 years of Product Support Engineer Experience

Prior experience with Cosmos DB is highly desired.

Experience troubleshooting applications on cloud platforms, preferably Azure is highly desired.

Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;

Experience and/or knowledge of the parking industry are a plus.

2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;

Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);

Professional, confident, and clear verbal and written communication skills;

Detail oriented with excellent organizational skills;

D2L is a cloud company that is modernizing education and building the Future of Work.

What skills are essential for being a successful PSA?

About the Product Support Analyst role:

Please note this role requires bilingualism in English along with either Spanish or French.

What is a typical day in the life of a PSA at D2L?

How can my career grow in Support at D2L?

Knowledge in healthcare reimbursement and healthcare management

Strong interpersonal skills and coaching skills at the employee and management levels

Strong product skills including: Analysis, segmentation, planning, roll out and monitoring.

3-5 years of experience within the medical device, pharmaceutical, biological industry, or closely related

Managed elements of new product commercialization launch

Experience getting first-hand customer information and using it for improvements (e.g. KOLs, market research, VOC)

Must have above average Microsoft Windows application experience, communications and interpersonal skills.

Manage the data within a Logistics Support Analysis Record (LSAR).

Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.

5 years experience operating and maintaining ship systems.

Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.

Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

Comprehensive knowledge of the products we sell, install, and support, enabling effective customer assistance, troubleshooting, and ensuring successful results

Collaborate with engineers and project managers to provide technical assistance in the planning, design, and implementation of related systems

As part of our comprehensive benefits package, we provide employees with excellent dental and healthcare coverage

Strong computer skills and familiarity with electrical fundamentals and components are required

Strong communication, organization and social skills

Provide installation, configuration, and troubleshooting assistance in the field

Priority is given to people who have experience designing practice management systems or EHR/EMR systems in the past.

Senior-level knowledge of EMR/HR systems

Those with clinical practitioner experience are given preference.

Priority is given to people with connections to athletic teams.

Manage a high volume of inbound requests in a timely and organized manner

Work collaboratively with all teams at StreetLight to ensure a positive experience for customers at all stages of the customer journey

2+ years of experience working in transportation engineering/consulting, transportation agencies, urban planning, or mobility industry

2+ years of experience in a customer facing role required; technical support of customers using a software application is a plus

2+ years of experience working with data manipulation tools, such as well Excel. Comfortable working with data and identifying patterns

Quick learner with problem-solving abilities and a strong understanding of user needs

5 years experience in a managerial position

As a Product Support Manager, YOU will experience:

Competitive total rewards including: wages, benefits, and premiums (as eligible)

Manage all branch parts and service objectives and ensure they are met

Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments

Develop, implement and manage improvements in all aspects of product support

Validate that confirmations and/or offering memorandums are defined consistent with the system booking

BA / BS or equivalent with emphasis in finance, economics or other quantitative discipline

Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, autocallables, barrier options, etc)

Ensure all transactions are booked properly in the trading systems

Ensure all amendments are properly reflected in the trading systems

Ensure all controls reports are updated and enhance control criteria as needed

Maintain knowledge and proficiency of Time and Labor Management products

Adhere to schedule as per Workforce Management

Detail client service requests in client record management system

Excellent organization and prioritization skills

Follow call handling best practices to deliver Service Excellence

Resolve inbound service requests from internal and external clients utilizing ADP Time products

Highly developed project management skills

Demonstrated knowledge of quality improvement concepts and practices

Strong verbal, written and presentation skills

Ability to provide leadership and cultivate commitment in the development of performance monitoring and improvement processes and structures

Ability to build relationships with and consensus among a variety of individuals

Ability to analyze/interpret data, manipulate/extract data and use basic statistical concepts

Conduct regular site visits to understand client requirements, troubleshoot equipment issues, and provide on-site technical support.

3+ years of experience in a previous sales role is preferred.

Proven experience in the aggregate industry, particularly in parts and service support position

Strong knowledge of aggregate production processes and equipment used in the industry.

Excellent interpersonal and communication skills with the ability to build rapport with customers.

Solid problem-solving and technical troubleshooting abilities.

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Track and manage customer reported issues via a case management system adhering to best practices.

Experience/Skills Needed To Be Successful

Prioritize your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers.

NetSuite Support, Systems implementation or administration experience.

Experience working on projects with multiple stakeholders.

Excellent communication and presentation skills.