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Company | UKG |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Computer Hardware Manufacturing,Software Development |
Expires | 2023-10-21 |
Posted at | 7 months ago |
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at
- Work as a first point of customer contact for a team servicing Payroll, Core, and HR specific customer requests
- Acquire and expand knowledge of product offerings, support policies and methods of support delivery
- Provide excellent customer service skills with a proactive approach for customer satisfaction
- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
- Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
- 1-3+ years’ experience in a fast-paced customer service and/or technical support environment
- Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects
- Bilingual English/French both spoken and written
- Demonstrated dedication to customer service and experience managing customer relationships
- Demonstrated technical troubleshooting skills with a proficiency in successfully learning new technologies quickly
- Experience using Time & Attendance, Payroll and/or Human Resource applications
- Experience working with/in UKG Product suite
- Knowledge of SQL and/or Salesforce
- Previous IT help desk experience
- Certification in the Payroll/HR industry
- Bachelor's Degree
- Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites.
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