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Sales Support Representative- En
Company | RBC Insurance |
Address | Candiac, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-07-14 |
Posted at | 11 months ago |
Come Work with Us!
- Répondre aux appels des producteurs et leur offrir, ainsi qu’à leurs employés, du soutien en matière de produits et d’administration, de la formation sur la façon de remplir les propositions et de l’information sur les produits et les systèmes RBC.
- Aider le conseiller à la vente à analyser les blocs d’affaires des courtiers et repérer les occasions de conclure des ventes additionnelles.
- Fournir du soutien en marketing au conseiller à la vente –participer aux activités de génération de revenus propres à la stratégie de chaque AGD (Agents généraux délégués).
- Répondre aux demandes de renseignements des clients et déterminer les mesures à prendre pour régler les problèmes complexes.
- Faire la formation de nos outils et systèmes auprès des courtiers et de leur équipes, afin d’augmenter leur ventes chez nous.
- Travailler en étroite collaboration avec les partenaires internes en vue d’offrir un service uniforme aux courtiers.
- Établir des relations avec le personnel clé des courtiers. Aider à l’établissement des nouveaux producteurs par des communications proactives et un suivi.
- Solides aptitudes à la négociation et pensée analytique
- Excellent sens de l’organisation et proactivité
- Bilinguisme français et anglais (oral et l'écrit) requis, car vous ferez régulièrement affaire avec des partenaires partout au Canada.
- Capacité de bien travailler au sein d’équipes diversifiées et de façon autonome
- Capacité d'offrir un service à la clientèle professionnel et talent pour l'écoute ainsi que la création de liens de confiance
- Certificat en assurance vie PQAP
- Connaissance ou expérience de l'assurance vie
- Études postsecondaires ou equivalence
- Bonne connaissance de la suite Microsoft et capacité d’apprendre rapidement à utiliser de nouveaux systèmes
- Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle, commissions et actions, s’il y a lieu
- Équipe dynamique et performante axée sur l’innovation et la collaboration
- Accès à diverses possibilités d’emploi au sein de l’entreprise et dans diverses régions
- Direction qui appuie les employés dans le cadre de leur travail et dans l’avancement de leur carrière
- Resolve customer inquiries and determine appropriate action for complex issues
- Participate in call campaigns as they arise
- Work closely with internal partners to provide seamless service to brokers
- Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.
- Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium
- Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.
- Provide marketing support to Senior Sales Consultant –assist with revenue generation activities specific to each MGA (Managing General Agent ) strategy.
- Train brokers and their team on our systems and tools in order to augment their sales with us
- Strong negotiation skills, Impact and Influence, analytical thinking
- Excellent organizational skills, Initiative & Proactive
- Bilingual French and English (oral and written) required, as you will regularly do business with partners across Canada.
- Professional customer service skills and a talent for listening and establishing rapport and finding the right solution
- Ability to work well with diverse team and independently
- LLQP License is considered an asset
- Post Secondary education or equivalent
- Good knowledge of Microsoft Suite and capability to learn new systems quickly
- Knowledge or experience of the Insurance industry and/or Life insurance
- Work in a dynamic, collaborative, progressive, and high-performing team
- Access to a variety of job opportunities across businesses and geographies
- Management that supports your work and progression
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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