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Product Support Jobs

Product Support Representative Jobs
By UKG At Montreal, Quebec, Canada
Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects
Acquire and expand knowledge of product offerings, support policies and methods of support delivery
Provide excellent customer service skills with a proactive approach for customer satisfaction
1-3+ years’ experience in a fast-paced customer service and/or technical support environment
Demonstrated dedication to customer service and experience managing customer relationships
Experience using Time & Attendance, Payroll and/or Human Resource applications
Product Support Specialist Jobs
By Genetec At Montreal, Quebec, Canada
Technical degree (DEC), certification in IT/Electronics, or equivalent business experience
Excellent communication skills in English and French, additional languages an asset
Excellent analytical and troubleshooting skills
Experience working with Active Directory
Experience with IP Video surveillance technology
Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset
Coordinator - Product Support
By Wabtec Corporation At Ontario, Canada
Bachelors of Engineering, with experience in project management.
Must have 2-3 years of engineering and/or customer service experience.
Effective two-way communication skills, including verbal as well as written forms.
Provides support to business development teams in preparation and development of various proposal materials to meet tight timelines.
Perform all aspects of organizational work.
Support the Project Team in ensuring the systems meet all associated design criteria and specifications per the proposal and the contract.
Product Support Engineer Jobs
By AUDELA At Montreal, Quebec, Canada
Acknowledging and resolving customer issues with effective time management.
Know our product offerings and become a Solution expert, so that you can answer customer questions.
Document common issues in the form of knowledge base tech notes.
3-5 years of Product Support Engineer Experience
Prior experience with Cosmos DB is highly desired.
Experience troubleshooting applications on cloud platforms, preferably Azure is highly desired.
Technical Product Support - Austin (Hybrid)
By PAR Technology At Markham, Ontario, Canada
Strong time management skills and the ability to respond well to time pressures and deadlines
2-3 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting
Plus 1-2 years of experience in POS system implementation and troubleshooting
Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
Investigate and troubleshoot technical issues at the application level related to the Punchh SaaS platform
Product Support Analyst - Parcs
By T2 Systems At Burnaby, British Columbia, Canada
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
Experience and/or knowledge of the parking industry are a plus.
2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
Professional, confident, and clear verbal and written communication skills;
Detail oriented with excellent organizational skills;
Product Support Analyst Jobs
By D2L At Canada
D2L is a cloud company that is modernizing education and building the Future of Work.
What skills are essential for being a successful PSA?
About the Product Support Analyst role:
Please note this role requires bilingualism in English along with either Spanish or French.
What is a typical day in the life of a PSA at D2L?
How can my career grow in Support at D2L?
Regional Product Support Specialist
By FLSmidth At Greater Calgary Metropolitan Area, Canada
Manage the customers and their mill liners throughout the product life cycle
Good communication skills, written and spoken.
College degree or equivalent experience.
Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.
Minimum 2 years of experience with Mill Lining product.
Identify and develop new business in the region
Product Support Analyst Jobs
By Aversan Inc. At Ottawa, Ontario, Canada
Must have above average Microsoft Windows application experience, communications and interpersonal skills.
Manage the data within a Logistics Support Analysis Record (LSAR).
Must have previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, and/or Analyzer.
5 years experience operating and maintaining ship systems.
Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs.
Conduct detailed sparing analysis to determine the optimum quantity and distribution of spares.
Product Support Specialist- L1
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support. Experience troubleshooting business software products a plus.
Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
Knowledge of customer service principles and practices are a plus.
Product Support Specialist Jobs
By Eximius Personnel At Sainte-Anne-de-Bellevue, Quebec, Canada
Minimum 3-5 years of relevant experience
Skilled communicator with strong negotiation skills
Strong verbal and written communication skills in English and French are a must
Full medical and dental benefits package
Customer-focused with the ability to problem-solve
Proactive, autonomous, reliable, responsible and accurate
Product Support Technician Jobs
By GGI Road & Traffic At Aurora, Ontario, Canada
Comprehensive knowledge of the products we sell, install, and support, enabling effective customer assistance, troubleshooting, and ensuring successful results
Collaborate with engineers and project managers to provide technical assistance in the planning, design, and implementation of related systems
As part of our comprehensive benefits package, we provide employees with excellent dental and healthcare coverage
Strong computer skills and familiarity with electrical fundamentals and components are required
Strong communication, organization and social skills
Provide installation, configuration, and troubleshooting assistance in the field
Product Support Engineer (L2)
By StreetLight At Ontario, Canada
Manage a high volume of inbound requests in a timely and organized manner
Work collaboratively with all teams at StreetLight to ensure a positive experience for customers at all stages of the customer journey
2+ years of experience working in transportation engineering/consulting, transportation agencies, urban planning, or mobility industry
2+ years of experience in a customer facing role required; technical support of customers using a software application is a plus
2+ years of experience working with data manipulation tools, such as well Excel. Comfortable working with data and identifying patterns
Quick learner with problem-solving abilities and a strong understanding of user needs
Product Support Manager Jobs
By Toromont Cat At Gogama, Ontario, Canada
5 years experience in a managerial position
As a Product Support Manager, YOU will experience:
Competitive total rewards including: wages, benefits, and premiums (as eligible)
Manage all branch parts and service objectives and ensure they are met
Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
Develop, implement and manage improvements in all aspects of product support
Director, Product Management, Tiered Support
By Equinix At Toronto, Ontario, Canada
10-15+ years of experience as a product leader or relevant adjacent experience in professional services, product management, or operational fulfillment
5+ years of progressive end-to-end product management experience in a global technology organization
Inspire, guide, and empower others in the Product Management discipline
Experienced in crafting tiered support offerings and initiatives
Service monetization experience, preferably, tiered support offerings
Partner with Customer Experience, Operations, and Product Engineering to build and evolve product strategy, road map, and feature prioritization
Manager, Structured Product Business Support
By RBC At Toronto, Ontario, Canada
Validate that confirmations and/or offering memorandums are defined consistent with the system booking
BA / BS or equivalent with emphasis in finance, economics or other quantitative discipline
Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, autocallables, barrier options, etc)
Ensure all transactions are booked properly in the trading systems
Ensure all amendments are properly reflected in the trading systems
Ensure all controls reports are updated and enhance control criteria as needed
Product Support Specialist - Automation
By Wajax At Mississauga, Ontario, Canada
Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.
Attend meetings while on site to keep remote groups informed.
Record customer experiences, test results, status updates and share with team.
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Coordinate Wajax Automation projects and visits with customers and local resources.
Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
Product Support Specialist And Underwriter
By Aquila At Canada

What’s In It For You

Product Support Representative Jobs
By Lonetrack Group At Aldergrove, British Columbia, Canada
Conduct regular site visits to understand client requirements, troubleshoot equipment issues, and provide on-site technical support.
3+ years of experience in a previous sales role is preferred.
Proven experience in the aggregate industry, particularly in parts and service support position
Strong knowledge of aggregate production processes and equipment used in the industry.
Excellent interpersonal and communication skills with the ability to build rapport with customers.
Solid problem-solving and technical troubleshooting abilities.
Product Support - Autodesk Inventor
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.

Are you looking for a job that will challenge you and help you make a difference? Join our team as a Product Support Specialist and help us provide world-class customer service to our customers. You'll be the go-to person for technical support, troubleshooting, and problem-solving. Plus, you'll get to work with cutting-edge technology and be part of a dynamic team. If you're up for the challenge, apply now!

Product Support jobs involve providing technical support to customers who have purchased a product or service. This may include troubleshooting, answering questions, providing advice, and helping customers to get the most out of their product. To become a Product Support specialist, you should have a strong understanding of the product or service you are supporting, as well as excellent customer service skills. You should also have a good understanding of computers and technology, as well as the ability to troubleshoot technical issues.

Product Support Skills required for your resume and career include:

• Excellent customer service skills
• Knowledge of the product or service being supported
• Ability to troubleshoot technical issues
• Knowledge of computers and technology
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to work under pressure
• Good problem-solving skills
• Attention to detail

Product Support Knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of product or service being supported
• Knowledge of computers and technology
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

Product Support Responsibilities for your resume and career include:

• Responding to customer inquiries and requests
• Troubleshooting technical issues
• Providing advice and guidance on product or service usage
• Updating customer records
• Escalating customer issues to appropriate personnel
• Documenting customer interactions
• Maintaining customer satisfaction

Product Support Experience for your resume and career include:

• Experience working in customer service
• Experience working with computers and technology
• Experience troubleshooting technical issues
• Experience working with customer service software
• Experience working with customer service policies and procedures

Product Support Qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology

Product Support Educations for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology
Tools that help Product Support work better include customer service software, troubleshooting tools, and knowledge bases. Good tips to help Product Support do more effectively include staying organized, staying up to date on product or service changes, and staying in communication with customers. Common Product Support interview questions include questions about customer service experience, technical troubleshooting experience, and knowledge of the product or service being supported.