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Product Support Jobs in Quebec

Product Support Representative Jobs
By UKG At Montreal, Quebec, Canada
Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects
Acquire and expand knowledge of product offerings, support policies and methods of support delivery
Provide excellent customer service skills with a proactive approach for customer satisfaction
1-3+ years’ experience in a fast-paced customer service and/or technical support environment
Demonstrated dedication to customer service and experience managing customer relationships
Experience using Time & Attendance, Payroll and/or Human Resource applications
Product Support Specialist Jobs
By Genetec At Montreal, Quebec, Canada
Technical degree (DEC), certification in IT/Electronics, or equivalent business experience
Excellent communication skills in English and French, additional languages an asset
Excellent analytical and troubleshooting skills
Experience working with Active Directory
Experience with IP Video surveillance technology
Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset
Product Support Engineer Jobs
By AUDELA At Montreal, Quebec, Canada
Acknowledging and resolving customer issues with effective time management.
Know our product offerings and become a Solution expert, so that you can answer customer questions.
Document common issues in the form of knowledge base tech notes.
3-5 years of Product Support Engineer Experience
Prior experience with Cosmos DB is highly desired.
Experience troubleshooting applications on cloud platforms, preferably Azure is highly desired.
Product Support Analyst Jobs
By D2L At Canada
D2L is a cloud company that is modernizing education and building the Future of Work.
What skills are essential for being a successful PSA?
About the Product Support Analyst role:
Please note this role requires bilingualism in English along with either Spanish or French.
What is a typical day in the life of a PSA at D2L?
How can my career grow in Support at D2L?
Regional Product Support Specialist
By FLSmidth At Greater Calgary Metropolitan Area, Canada
Manage the customers and their mill liners throughout the product life cycle
Good communication skills, written and spoken.
College degree or equivalent experience.
Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.
Minimum 2 years of experience with Mill Lining product.
Identify and develop new business in the region
Product Support Specialist- L1
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support. Experience troubleshooting business software products a plus.
Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
Knowledge of customer service principles and practices are a plus.
Product Support Specialist Jobs
By Eximius Personnel At Sainte-Anne-de-Bellevue, Quebec, Canada
Minimum 3-5 years of relevant experience
Skilled communicator with strong negotiation skills
Strong verbal and written communication skills in English and French are a must
Full medical and dental benefits package
Customer-focused with the ability to problem-solve
Proactive, autonomous, reliable, responsible and accurate
Product Support Specialist And Underwriter
By Aquila At Canada

What’s In It For You

Product Support - Autodesk Inventor
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Specialist Jobs
By Applicantz At Canada
Document support interactions in a company-wide case management system.
Manage customer and partner expectations by providing timely updates on progress.
3 or more years of industry experience
Experience with CAM workflows (Optional)
Experience with HSM tools (Optional)
Strong customer service, troubleshooting, and analytical skills.
Product Support Leader Jobs
By EXFO At Montreal, Quebec, Canada
System and network management experience a plus.
Capacity to acquire new skills in a fast-evolving architecture
2-year experience in frontend, backend development
Bachelor's degree in computer science or other relevant field, or equivalent education.
Programming languages : Bash, some experience in Javascript/Typescript a plus
Any combination of academics/pertinent experience will be considered.
L2 Product Support Specialist
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support.
Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
Create Knowledge Base articles for repetitive issues.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
Product Support Specialist (Remote)
By Copper At Canada
2-4 years prior experience in customer or technical support
Excellent oral and written communication skills
Comprehensive benefits - health, dental, vision, paramedical, short/long term disability + life insurance (given from day 1)
Daily huddle with the Support team
Become well-versed in our CRM in order to assist customers and fellow coworkers when questions arise
Responding to individual customer/technical support issues and ensuring a timely response to all inquiries
Product Support Specialist - L1
By Acumatica At Montreal, Quebec, Canada
Experience in account management or service and support. Experience troubleshooting business software products a plus
Analyze customer's business and technical requirements and deliver appropriate solutions.
Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
Knowledge of customer service principles and practices are a plus
Strong verbal and written communication skills

Are you looking for a job that will challenge you and help you make a difference? Join our team as a Product Support Specialist and help us provide world-class customer service to our customers. You'll be the go-to person for technical support, troubleshooting, and problem-solving. Plus, you'll get to work with cutting-edge technology and be part of a dynamic team. If you're up for the challenge, apply now!

Product Support jobs involve providing technical support to customers who have purchased a product or service. This may include troubleshooting, answering questions, providing advice, and helping customers to get the most out of their product. To become a Product Support specialist, you should have a strong understanding of the product or service you are supporting, as well as excellent customer service skills. You should also have a good understanding of computers and technology, as well as the ability to troubleshoot technical issues.

Product Support Skills required for your resume and career include:

• Excellent customer service skills
• Knowledge of the product or service being supported
• Ability to troubleshoot technical issues
• Knowledge of computers and technology
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to work under pressure
• Good problem-solving skills
• Attention to detail

Product Support Knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of product or service being supported
• Knowledge of computers and technology
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

Product Support Responsibilities for your resume and career include:

• Responding to customer inquiries and requests
• Troubleshooting technical issues
• Providing advice and guidance on product or service usage
• Updating customer records
• Escalating customer issues to appropriate personnel
• Documenting customer interactions
• Maintaining customer satisfaction

Product Support Experience for your resume and career include:

• Experience working in customer service
• Experience working with computers and technology
• Experience troubleshooting technical issues
• Experience working with customer service software
• Experience working with customer service policies and procedures

Product Support Qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology

Product Support Educations for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology
Tools that help Product Support work better include customer service software, troubleshooting tools, and knowledge bases. Good tips to help Product Support do more effectively include staying organized, staying up to date on product or service changes, and staying in communication with customers. Common Product Support interview questions include questions about customer service experience, technical troubleshooting experience, and knowledge of the product or service being supported.