Product Support Specialist Jobs

WHAT’S THIS ABOUT?

Headquartered in Germany, our client is a global leader in the manufacturing of construction materials. Their office in Montreal’s West Island needs to add an experienced, client-oriented Product Support Customer Service Representative to their growing team.

Reporting to the Customer Service Supervisor, your daily goal will be to provide clients with the ultimate customer experience by leveraging your positive, approachable personality and providing first-rate service. You will put your stand-out client service skills to good use as you answer client calls, respond to their inquiries, and promptly diagnose and resolve any issues. This might require collaborating with other departments (Quality, Sales, Shipping, etc.) to ensure all problems are solved quickly and efficiently. And don’t forget to stay up to date on the latest company products and developments, so you are always ready to provide solid support and expertise to inquiring customers.

Areyouthe problem-solving, people-person our client needs?

ABOUT YOU

• Proactive, autonomous, reliable, responsible and accurate
• Strong verbal and written communication skills in English and French are a must
• Minimum 3-5 years of relevant experience
• Skilled communicator with strong negotiation skills
• Customer-focused with the ability to problem-solve
• High school diploma required

ABOUT US

• Full medical and dental benefits package
• 4 weeks vacation to start
• Pension contributions (no matching required)
• Salary:$46,000plus bonuses
• WFH hybrid position with a few days in LEED Gold-certified office building in the West Island

Please send your resume to [email protected] or call (514) 572-6378.