Customer Support Product Specialist Jobs

Pragmatic prioritization and time management

Working knowledge of accounting/finance concepts

1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company

Strong critical thinking and problem solving skills

Working knowledge of database concepts and the ability to generate troubleshooting SQL queries

While the following are not required, candidates should highlight any experience they have with:

Technical degree (DEC), certification in IT/Electronics, or equivalent business experience

Excellent communication skills in English and French, additional languages an asset

Excellent analytical and troubleshooting skills

Experience working with Active Directory

Experience with IP Video surveillance technology

Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset

Demonstrated experience in enterprise product life cycle management.

2 years experience as a product manager or owner in web-based products and/or API’s.

Strong organizational skills with the ability to manage multiple priorities.

Demonstrated experience in leading and managing cross-functional scrum teams.

Exceptional communication, leadership, and interpersonal skills.

Be the driving force for onboarding of the Customer Profile across our suite of products.

I possess strong verbal and writing communications skills and can explain complex topics easily to customers with limited technical experience

If the below describe your knowledge, experience and character, then this role could be for you:

Solve problems using your knowledge of our systems, hardware, and procedures

I have 1-3 years of experience in a customer service support role, with preference for a contact center environment

I possess a customer-centric attitude and excellent relationship-building skills

I have strong analytical and problem-solving skills and an intrinsic desire to follow-up with customers on support issues until resolved

Build and maintain knowledge on specific Finastra components. Seek to maximize support certifications

Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution

Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information

Maintain a general knowledge of Finastra product usage within designated operating systems, networks, hardware, databases, and peripherals as required

University or college degree and/or equivalent experience

Banking or Credit Union Operational experience

Exceptional time management skills, being able to handle a case load and prioritize critical items

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

Minimum 3 years’ experience in a technical support environment.

Experience in IT, networking, communications, programming and testing desirable

Extensive experience working in a customer facing role

A strong appreciation for delivering top tier customer experience

Accurately document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application (Salesforce).

2+ years’ hands-on experience in a call center environment

Excellent written and verbal communication skills

Five 9 and Salesforce experience preferred

Competitive compensation, benefits and generous time-off policies

Respond to phone calls, emails and chats from dealership customers regarding CARFAX products and services

Manage the customers and their mill liners throughout the product life cycle

Good communication skills, written and spoken.

College degree or equivalent experience.

Minimum 10 years of experience within the mining/industrial industry. Specific experience with heavy industrial products and/or systems is a plus.

Minimum 2 years of experience with Mill Lining product.

Identify and develop new business in the region

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)

Bachelor's degree in Information Systems, or a related field (or equivalent work experience).

Experience with and understanding of ERP systems and/or implementation

Knowledge of programming languages and databases

Experience in technical support and/or software product support role

Become a Paragon whiz (with our help!)

Minimum 3-5 years of relevant experience

Skilled communicator with strong negotiation skills

Strong verbal and written communication skills in English and French are a must

Full medical and dental benefits package

Customer-focused with the ability to problem-solve

Proactive, autonomous, reliable, responsible and accurate

Manage ordering process for all customer accounts under his responsability.

5 years of experience in a similar B2B environment.

Knowledge of Salesforce.com and SAP an asset.

Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.

Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.

Support post-sales activities (order expedite, delivery status, stock return, etc.).

Develop and maintain Knowledge base articles within the Geotab Community.

1-3 years working experience in customer service/support capacity.

1-3 years working experience in troubleshooting technical issues.

Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.

Excellent verbal and written communication skills.

Strong analytical & critical thinking skills and a natural problem solver.

Report & Update project meeting and status in salesforce and other channels, Present high-level updates to Management as and when required.

Attend meetings while on site to keep remote groups informed.

Record customer experiences, test results, status updates and share with team.

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Coordinate Wajax Automation projects and visits with customers and local resources.

Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.

Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform

Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective

Document customer experiences and formal feedback

Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed

Candidates must be able to demonstrate a minimum of 2 years experience working in a professional customer-facing role

Ability to empathize with the customer and provide an exceptional support experience.

Collaborate with colleagues and management to improve service delivery, helping to identify and deliver training opportunities to address root causes

Assist the Points Manager of Global Care in creation and delivery of training on our products

Alongside the Points Global Care Manager, update our partners on new features and functionalities

Alongside your team, update and continue to build internal knowledge bases (FAQs/Processes/Contact information)

3+ years support team experience, preferably in a transaction based environment

Excellent interpersonal, communication skills and ability to work cross functionally with teams and team members of varying technical backgrounds

Document support interactions in a company-wide case management system.

Manage customer and partner expectations by providing timely updates on progress.

3 or more years of industry experience

Experience with CAM workflows (Optional)

Experience with HSM tools (Optional)

Strong customer service, troubleshooting, and analytical skills.

Participate in discussions and create knowledge management materials for public-facing and internal support documentation.

Familiarity with customer relationship management (CRM) software such as Intercom, Zendesk or Hubspot

Resolve issues related to finances, permissions, plans, subscriptions, upload allotments, audience membership, and errors.

Strong customer service and communication skills

Knowledge of technical support and troubleshooting processes

Strong technical aptitude, critical analysis and communication skills are being leveraged and improved.

Collaborate with cross-functional teams to assist in replicating and reporting bugs, taking ownership of product quality and the overall user experience

Stay up-to-date with the latest product feature launches and enhancements, continuously expanding your knowledge to keep pace with our ever-evolving platform

Excellent written communication skills with a passion for crafting engaging and accurate content

Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions

🖥️ Flexibility to work onsite and remotely

💰 Annual wellness budget, education budget, and charitable donation matching