Product Manager, Customer Profile

Come and join the Digital Team as we work to transform Thomson Reuters into a truly Digital company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user.

We are looking for curious, smart, self-driven Product, Customer/User Experience, and Business Process professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation are welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

This role is on the Shared Capabilities team, which is responsible for implementing transformative capabilities across the entire enterprise. We're looking for someone to help us envision and build those core services that underpin all Thomson Reuters' products.

You will play a key role in the development of product vision, strategy, and roadmap, and set key business objectives (OKRs) for this role. You will lead the discovery, development, and release of features for Customer Profile and will be the “voice of the customers” to ensure their needs are met and the product development team is getting the direction and support it needs to be successful. You will gather use cases, document requirements, and maintain a product backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for customers and stakeholders.

We are looking for individuals who will enable Thomson Reuters to think big, make it simple, and move fast.

About The Role

In this opportunity as Product Manager, Customer Profile, you will help in:

• Technical Expertise: Leverage your technical knowledge of web technologies, Identity, and Access manage (IAM ) and APIs to make informed decisions during product development. Collaborate effectively with the development team to ensure the feasibility and optimal execution of technical requirements. Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Roadmap and Vision: Develop and communicate a clear product roadmap that aligns with the company's overall strategy and objectives. Continuously refine the roadmap based on market trends, customer feedback, and business goals.
• Be the driving force for onboarding of the Customer Profile across our suite of products.
• Scrum Team Leadership: Lead and manage a cross-functional scrum team, including developers, designers, and other stakeholders. Foster a collaborative and high-performing environment that delivers high-quality products on schedule. Ensure that the product backlog is up to date and prioritized with stories to keep the engineering team effective and fully occupied.
• Market and Data Analysis: Stay informed about industry trends, competitive landscape, and customer needs. Conduct market research and analyze internal data to identify opportunities for product enhancements or new features that address emerging market demands.
• UI/UX Management: Drive the user experience and interface design efforts by working closely with design teams. Ensure that the products deliver intuitive, visually appealing, and user-centric interfaces that enhance customer satisfaction.
• Requirements Gathering: Work closely with stakeholders to gather, document, and prioritize product requirements. Translate these requirements into clear epics, and user stories, ensuring that they align with business goals and customer needs.
• Cross-functional Collaboration: Collaborate with various departments, including sales, marketing, and customer support, to gather insights and feedback. Use this information to refine product strategies and address customer pain points effectively.
• Release Management: Coordinate product releases and updates, ensuring timely delivery of features while maintaining product quality. Communicate release plans to internal teams and customers as necessary.

About You

You're a fit for the role of Product Manager, Customer Profile if your background includes:

• Strong organizational skills with the ability to manage multiple priorities.
• Strong technical background with a deep understanding of web technologies and APIs
• Problem-solving orientation and a proactive approach to addressing challenges.
• Analytical mindset with the ability to use data-driven insights for decision-making.
• History of partnering and collaborating with architects and engineers in writing clear user stories.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to communicate complex concepts in easy-to-understand terminology.
• Proficiency in UI/UX principles with a track record of collaborating effectively with design teams.
• Bachelor’s degree or equivalent
• 2 years experience as a product manager or owner in web-based products and/or API’s.
• Demonstrated experience in enterprise product life cycle management.
• Demonstrated experience in leading and managing cross-functional scrum teams.
• Good understanding of agile methodologies and scrum processes/ceremonies.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Compensation: Base salary and a variable compensation that is directly related to your success.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.