Customer Experience Product Manager Jobs

Collaborate with peers in product management, engineering & other disciplines to ensure alignment and common success

Ability to distill customer use cases and requirements, write comprehensive business cases and execute on them

Define user experiences/scopes and provide necessary advocacy for them to be executed on

Balance (sometimes conflicting) priorities on a roadmap to benefit users and enable new use cases, maintain a prioritized backlog

Ability to communicate sophisticated technical issues simply and convincingly to a wide range of audiences

Deeply understand all aspects of the business — your job is to ensure a business outcome, not just product definition!

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Demonstrated experience in enterprise product life cycle management.

2 years experience as a product manager or owner in web-based products and/or API’s.

Strong organizational skills with the ability to manage multiple priorities.

Demonstrated experience in leading and managing cross-functional scrum teams.

Exceptional communication, leadership, and interpersonal skills.

Be the driving force for onboarding of the Customer Profile across our suite of products.

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.