Customer Experience Product Manager

Kelly has partnered with one of our clients in the Telecom industry to recruit for a Customer Experience Product Manager contractor in Vancouver

Job ID Number: 10108

Job Title: Customer Experience Product Manager

Duration: Sep. 4/23 to Sep. 3/24

Hours: (M-F) 40 hours

Pay Rate: $51.72/hour + 4% vacation pay

Locations: 100% Remote – Vancouver BC, V6B 1A6

Description:

Video Security & Access Control division is seeking a dynamic employee to lead our efforts to streamline and improve our Partner experience with our Digital Tools. This is a maternity leave cover position. This person will report to the Sr. Manager, Digital Experience, and work with a cross-functional team of Product Owners, Product Managers, Digital Experience leads, and Delivery teams.

Responsibilities include:

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

• Define and drive delivery of the annual roadmap for Partner Portal

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Help build a culture within the company of being data-driven and user-focused

• Consensus builder able to facilitate discussions with customers and partners.

• Work closely with IT team to deliver cohesive and complementary online tools.

Qualifications & Skills:

• Problem Solving skills and ability to think outside the box

• Ability to multi-task and operate effectively within a fast-paced team environment, work independently and effectively manage personal targets.

• 5 years experience in Product Management or similar roles

• Experience with CRM or Salesforce and/or Tableau is preferred

• Bachelor's Degree