Bilingual Customer Experience Manager Jobs

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Ability to manage multiple projects – strong quantitative research project management skills

Bachelor’s degree in marketing, business management, computer science, research or related field

Ideal candidates will have up to 5 years of quantitative market research experience

Expertise working with customer satisfaction/experience tools and methodologies preferred

Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset

Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

Work with a dynamic executive management group.

Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or

Excellent base salary - commensurate with experience, plus incentive and benefits.

PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.

Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.

A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.

Work with a dynamic executive management group.

Excellent base salary - commensurate with experience, plus incentive and benefits.

Manage a leading retail fashion store.

A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.

LOCATION: OTTAWA WEST OF DOWNTOWN.

If you are this individual, then we are interested in talking to you.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Supportive management team and good work/life balance

Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Experience as a team leader or sales trainer

Strong selling and customer service skills

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence the store’s results.

Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.

Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.

Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.

Victoria’s Secret & Co Customer Experience Manager

Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.

Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.

Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.

Experience with influencing cross-functional partners in informal and formal settings to get things done.

3+ years of retail leadership experience preferred

A minimum of 3 years of experience in a store management, sales and customer service position

Support the Store Manager in team management and merchandising to achieve sales goals.

Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence results.

Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

A minimum of two years previous people management experience;

Customer Experience Manager – Airports

Skills & Abilities required are

Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;

Strong interpersonal skills (organizational, team oriented & focused)

A genuine passion for creating and leading a global top ten Airline customer and employee experience ;

Due to the importance of customer interaction, excellent English language skills are required for this position.

You will be selling to a knowledgeable clientele.

LOCATION - VAUGHAN (JUST NORTH OF TORONTO).

If you are a retailer, medium to high end fashion, or jewelry are suitable.

Having a vehicle to drive to and from work is the preferable mode of transportation.

Join a financially strong and growing company.

Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management

6+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Previous experience in Tech, Crypto, Finance or Fintech

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management

6+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Previous experience in Tech, Crypto, Finance or Fintech

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Seeks assistance, guidance, or decision-making from management to assist customers when needed.

Maintains solid knowledge and compliance with Company and Client policies and procedures.

Demonstrates ability to provide a professional and friendly experience to both co-workers and customers.

1 – 2 years’ inbound contact center experience.

2 – 3 years’ customer facing customer services experience.

Technology Competencies: general internet skills including the ability to access/utilize various websites.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company

Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media

Manage customer relationships by taking ownership of inquiries and representing the Endy brand

Capture customer insights and product experiences to report back to the Endy team

Communicate and manage relationships with various suppliers and vendors

Provide daily updates to other Customer Experience team members