Customer Experience Manager - Victoria's Secret - Lime Ridge - Hamilton, On

Description

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates

All Store Leadership Team responsibilities include:

• Managing labor hours within the store to drive top line sales and profit.
• Linking results to behaviors and actions to drive top-line sales.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.
• Conducting associate observations
• Demonstrating and leading company policy and procedures.
• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Leading and demonstrating company values within the store.

Qualifications

• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to improve customer satisfaction and drive customer loyalty.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Ability to use technology (headsets, mobile devices, computers).
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• Passion for Victoria’s Secret Brand.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• 3+ years of retail leadership experience preferred

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.