Customer Experience Operations Manager Jobs

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Ability to manage multiple projects – strong quantitative research project management skills

Bachelor’s degree in marketing, business management, computer science, research or related field

Ideal candidates will have up to 5 years of quantitative market research experience

Expertise working with customer satisfaction/experience tools and methodologies preferred

Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset

Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues

5+ years of experience in retail/operations management

Own core KPIs for store financial performance, operational efficiency, and customer experience

Raise the global Zoomo standard for in-person customer experience

Global and country-specific benefits packages

Develop and empower a store team of Technicians and Rider Advisors, including through active feedback and coaching

Collaborate with regional strategy, marketing, and partnerships teams to grow Canada into a global leader for Zoomo.

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Victoria’s Secret & Co Customer Experience Manager

Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.

Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.

Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.

Experience with influencing cross-functional partners in informal and formal settings to get things done.

3+ years of retail leadership experience preferred

A minimum of 3 years of experience in a store management, sales and customer service position

Support the Store Manager in team management and merchandising to achieve sales goals.

Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence results.

Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Effectively manages external vendors and ensures smooth delivery of services to healthcare teams and patients/caregiver(s)

Minimum of 3 years in customer support (service) or patient facing experience is preferred

High level of emotional intelligence to manage complex and difficult stakeholder situations

Problem solving and analytical skills with a new solutions mindset .

Supports assigned hospital accounts across the country with a smooth and seamless treatment journey from patient identification to infusion/surgery

Proactively work on customer satisfaction, and collect feedback, insights, and identify opportunities for improvement

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system

The following Team will report directly to the Manager of Customer Experience:

Creates action plans for areas to improve the customer experience; providing regular feedback to department heads

Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty

Reports on areas of opportunity to improve our overall customer experience

Excellent organizational skills to effectively plan, execute and direct resources

A minimum of 3 years of experience in a store management, sales and customer service position

Support the Store Manager in team management and merchandising to achieve sales goals.

Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence results.

Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

Self-starting entrepreneur with exceptional management skills and great attention to detail

Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

Analyze data and collaborate with Store Manager on business strategies and set goals

Ensure team is fluent in all aspects of product knowledge

Responsible for ensuring all employees provide best in class customer experience for every customer

Manage customer escalations quickly and effectively

A plus - experience with support, inventory management, small businesses, and working remotely.

Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)

Create and manage the team’s schedule against support hours of operation

Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.

Self-starter: You are naturally self-motivated and can manage your own time well.

Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Proven organizational and time management skills with the ability to manage shifting and conflicting priorities

Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team

Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience

Strong skills with Microsoft Office especially with Excel

Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset

Assist with the ongoing activities of administration, configuration, and support of our CX technology stack

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Reviewing CSI and creating reports for Managers

Follow up with sales and service customers

Engaging with customers while they are on site (providing drinks and snacks, etc)

Social media (creating and posting) and managing giveaways/prizes

Can work independently and as part of a team

Customer Service: 2 years (preferred)