Customer Experience Marketing Manager Jobs

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Ability to manage multiple projects – strong quantitative research project management skills

Bachelor’s degree in marketing, business management, computer science, research or related field

Ideal candidates will have up to 5 years of quantitative market research experience

Expertise working with customer satisfaction/experience tools and methodologies preferred

Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset

Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

• 5 years experience in Product Management or similar roles

• Work collaboratively with the cross functional teams to create a unified Digital Experience

• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.

• Problem Solving skills and ability to think outside the box

• Experience with CRM or Salesforce and/or Tableau is preferred

• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.

Strong project management and problem-solving skills

Strong relationship management skills at all levels of the organization

Skilled in PowerPoint, Word, Excel, SharePoint, and other content management systems

Oversee and update Group Benefits Marketing communication governance for members and sponsors

Understand digital marketing capabilities and update basic HTML coding, as required

You obsess about customers, listen, engage, and act for their benefit.

Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments

Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction

Chairing Monthly Management meetings, and Quarterly Development Reviews

Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning

Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention

Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources

Experience with social media management and campaign planning.

Excellent organizational and project management skills; ability to successfully set priorities, develop a work schedule, monitor, and track progress towards goals.

Manages official Visit Prince Rupert social media channels, website blog content production, promotion, and engagement.

Experience in tourism or related marketing institutions/organizations.

Experience with project planning and report writing.

Plans and executes Tourism Prince Rupert’s annual marketing campaign calendar.

Work with a dynamic executive management group.

Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or

Excellent base salary - commensurate with experience, plus incentive and benefits.

PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.

Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.

A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Supportive management team and good work/life balance

Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Experience as a team leader or sales trainer

Strong selling and customer service skills

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence the store’s results.

Proven experience in the management of projects and budgets.

Bachelor's degree in Economics, Finance, or Marketing (or equivalent amount of relevant professional experience), MBA or MSc preferred.

Coordinates through-the-line marketing campaigns with commercial activations and manages the in-season calendar.

Collaborates with the Director of Omnichannel to synchronize marketing efforts across channels and deliver a seamless customer experience.

5-8 years of relevant experience.

Previous experience with in-store marketing activation.

Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.

Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.

Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.

Victoria’s Secret & Co Customer Experience Manager

Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.

Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.

Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.

Experience with influencing cross-functional partners in informal and formal settings to get things done.

3+ years of retail leadership experience preferred

Management and analysis of new products costing and creation of product specifications for new products.

Minimum 5 years’ experience in a Channel Manager, Product Manager, Category Manager or Brand Manager role.

Project management with the ability to multi-task, prioritize and problem solve.

Requires experience creating marketing and selling materials (brochures, sell sheets, website and social media content, presentations).

Strong interpersonal and presentation skills with clear communications (verbal and written).

Excellent organizational skills in order to meet tight deadlines.

A minimum of 3 years of experience in a store management, sales and customer service position

Support the Store Manager in team management and merchandising to achieve sales goals.

Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.

Act as a stylist to build a personalized wardrobe to the customer.

Monitor sales targets frequently and take the required actions to influence results.

Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

A go-getter with strong organizational, planning and time management skills

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Due to the importance of customer interaction, excellent English language skills are required for this position.

You will be selling to a knowledgeable clientele.

LOCATION - VAUGHAN (JUST NORTH OF TORONTO).

If you are a retailer, medium to high end fashion, or jewelry are suitable.

Having a vehicle to drive to and from work is the preferable mode of transportation.

Join a financially strong and growing company.

Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management

6+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Previous experience in Tech, Crypto, Finance or Fintech

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management

6+ years of proven experience in Program Management, Customer Support Operations or Product Operations

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Previous experience in Tech, Crypto, Finance or Fintech

Excellent analytical and problem-solving abilities, with a data-driven mindset

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams