Employee Journey Lead Jobs

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Position Purpose

The Employee Journey Lead champions in the lifecycle of all employees within the Brambles Digital (BD) function , from onboarding, career development and growth through to ‘offboarding’ to future roles and opportunities. The focus of the role will be developing and facilitating a world-class employee journey experience, They will partner, coach and guide Brambles Digital people leaders in exceeding our EVP, helping to make Brambles an employer of choice for data and analytics professionals and those who have an aspiration to build a career in digital and data.

Scope

All locations and businesses where Brambles Digital employees reside.

Major/Key Accountabilities

Career Offering & Engagement

• Ensure that every member of BD has an active plan to support their career aspirations, development, social impact and purpose interest areas; owned by the employee and supported by their line manager.
• Serve as a “distant early warning” to head off unnecessary resignations due to eminently fixable situations, conditions, obstacles and variables related to employees’ work.
• Work with HR and D&A leads in designing, implementing and maintaining BD team members’ career development and progress, supporting the execution of our EVP.
• Support the engagement and promotion of communities of practice, alongside D&A Leads.
• Lead the Pulse engagement survey process for BD (in partnership with HR team), ensuring ownership of actions by D&A leads to deliver engagement action plans.
• Coach and guide Line Mangers within BD to ensure they support their team members as above.
• Review exit survey/interview data to identify concerns and themes identified, partnering with HR and D&A leads to address these.
• Support with delivery of team development activities e.g. Insights.
• Lead the planning and execution of the Talent Management Review (TMR) process within BD, partnering with HR and D&A Leads on outputs to build engagement and career development for BD employees.

Onboarding

• Act as first point of escalation for any non-routine issues that require resolving.
• Conduct HR ‘welcome’ interviews as required.
• Support and partner with the Onboarding and Employee Journey Coordinator in the execution of their responsibilities, as outlined in their job description.
• Identify, propose and design solutions that will simplify, streamline and/or improve impact and effectiveness of onboarding activities in collaboration with the OB & EJ Coordinator, ensuring these align with the wider Brambles’ Onboarding approach and BD employee journey.

Shared responsibilities as part of Brambles Digital team

• Ensure that all new and existing employees understand the behaviours required and leaders role model and reinforce those behaviours.
• Adopt and foster a culture of continuous improvement, where we are constantly evolving our thinking and behaviour as we mature into a digital organisation.
• Embrace and champion the Brambles Digital North Star as a way of working.
• Identify and implement tools and ceremonies that reinforce the data-driven culture, that become part of the day-to-day business.

Measures

• # employee movements – lateral and promotion, within, into and out of BD – evidence of career development.
• Onboarding experience and Pulse feedback/scores.
• Retention/churn rates.
• EVP ‘score’.

Qualifications

Essential

Bachelor’s Degree in HR, Business Administration or other related field.

Desirable

Agile or Change Management Certification.

Project Management certification or equivalent.

Behavioural Coaching certification or equivalent.

Experience

Essential

• Relevant experience in running and creating onboarding / development programmes.
• Relevant experience in HR, TA or L&D role, building and maintaining strong relationships across a wide variety of stakeholders.
• Experience of working on a change program in a global organization.

Desirable

• Experience of delivering remote and in-person learning solutions.
• Experience or practice in purpose-driven and/or social responsibility work.

Skills and Knowledge

Essential

• Strong attention to detail, organizational and follow through skills.
• High level of discretion and empathy.
• Expert relationship builder.
• Ability to work with ambiguity and demonstrate flexibility and partnership.
• Excellent communication skills, both written and verbal.
• Open-minded and entrepreneurial growth mindset.
• Ability to handle and manage multiple assignments and projects.
• Strong stakeholder management skills.
• SharePoint and PowerPoint skills.
• Strong analytical and problem-solving skills.

Preferred Education

Bachelors - Human Resources Management

Preferred Level of Work Experience

3 - 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].