Directeur Customer Journey Jobs

Demonstrable social networking experience and knowledge of social analytics and social listening tools.

Occasionally lead short-term pilot programs to improve customer experiences and measure the impact of those improvements

Create post-mortem on our customer journey programs, analyse the results and propose recommendations to improve the customer experience

Advanced PC skills including the ability to work proficiently in Google Office Suite

Working knowledge of the Canadian Wireline market

Superior strategic thinking and negotiation skills combined with the ability to effectively synthesize and simplify complex situations.

Prior experience in the technology industry, particularly within heavy-duty truck fleets, is highly desirable.

Strong analytical skills with the ability to interpret data and derive actionable insights.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.

A customer-centric mindset and a passion for delivering exceptional customer experiences.

Leadership experience, including managing cross-functional teams and driving organizational change.

Innovative and forward-thinking, constantly seeking ways to enhance the customer experience.

5-7 years cross-functional experience in customer experience, technology, digital strategy, product management, and/or automotive sales, sales finance, connected car, or aftersales.

Strong relationship management and experience driving organizational/culture change across diverse stakeholders.

Support Customer Journey Management team on culture change with steadfast advocacy for customer-centricity & integrated journeys.

Manage and maintain Customer Journey budgets.

Experience interpreting customer data (qualitative and quantitative) to make decisions.

Ability to manage large scale projects with multiple stakeholders both internal and external. This will include working with Dealer Partners.

Knowledge of labor relations and experience in managing a unionized workforce is an asset.

Strong written, verbal, and interpersonal communication skills

Excellent interpersonal skills; conflict resolution, communication and leadership skills.

Analytical thinking and problem solving abilities

Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC

Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.

Agile or Change Management Certification.

Project Management certification or equivalent.

Experience of delivering remote and in-person learning solutions.

Bachelors - Human Resources Management

Onboarding experience and Pulse feedback/scores.

Relevant experience in HR, TA or L&D role, building and maintaining strong relationships across a wide variety of stakeholders.

Perform final as-built inspections and record data appropriately according to requirements requirements.

Experience with engineered products and quality principles an asset

Previous centrifugal pumps assembly and machining experience an asset

Ideally 5+ years as a Red Seal Millwright with knowledge on pump manufacturing

Assembly of all types of Rotating Equipment to customer, OEM and industry standard specifications

Disassembling equipment to gain access to remove, clean and inspect components

5+ years of related journey mapping management experience with an omnichannel approach

Strong project management skills, ability to prioritize and identify urgent vs. important requests

Develop and implement customer journey management strategy that aligns with the Allstate Canada Groups goals and objectives

Customer Experience certification will be considered an advantage

Experience in Insurance/Finance Industry is a plus

Bachelor’s degree or equivalent experience

You can work collaboratively with cross-functional teams, including the customer experience team, product managers, marketing, customer success, and enterprise transformation office.

Identify metrics used to gauge and improve customer experience throughout the customer lifecycle, incorporating critical moments identified in the customer journey.

Collaborate with marketing and sales teams to ensure a seamless customer experience across all touchpoints.

Keep up-to-date with industry trends and emerging technologies to identify new opportunities and tools for improving the customer experience.

You have experience developing customer journey maps and identifying critical moments in the customer experience.

You have experience identifying metrics used to gauge and improve customer experience throughout the customer lifecycle.

CNC machine tool experience preferred

Working knowledge of tool geometry and application

Working knowledge of effects of feeds and speeds on alloy materials

Set-up and operate conventional machine tools as directed; Perform layouts

Read and interpret drawings, including geometric dimensioning and tolerancing

Manufacture or repair product on time as defined by direct supervisor and production schedule