Sr. Planner, Customer Journey

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a Sr. Planner, Customer Journey to join our team in Mississauga, ON.

This role will be responsible for influencing the Customer Journey strategy and support project deliverables and long-term sustainability of select digital properties (eCommerce, Owner's Portal, and OneApp mobile solution) for the Nissan & Infiniti brands. The position will also assist with reporting, planning and implementation of program initiatives and enhancements to increase customer adoption, platform enhancements and user experience. Manage the implementation/agency partner and internal team relationship to ensure our digital properties are on strategy, on time and within budget.

Job functions Include but are not limited to:

• Optimize customer engagement throughout Omni-channel approach: propose, plan, develop and support execution of customer communication and interactions with stakeholder functions. Recommend strategies and tactics to internal NCI stakeholders to continue to drive best in class Customer Experience.
• Support Customer Journey Management team on culture change with steadfast advocacy for customer-centricity & integrated journeys.
• Manages Project plans and stakeholders to ensure a successful implementation of Nissan's ecommerce vision and centralized owner's hub via One App and Owners Portal projects.
• Works collaboratively across functions to map existing capabilities to the customer needs they meet and identifies gaps. Collaborations extend to other markets and Global Customer experience teams.
• Manage and maintain Customer Journey budgets.
• Tracks and reports on customer KPI's and business KPI's to measure the success of all new customer journey initiatives.

Minimum Qualifications:

• Strong relationship management and experience driving organizational/culture change across diverse stakeholders.
• Ability to manage large scale projects with multiple stakeholders both internal and external. This will include working with Dealer Partners.
• Analytical minded as well as have a creative (Inventive) can-do and 'make it happen' personality.
• 5-7 years cross-functional experience in customer experience, technology, digital strategy, product management, and/or automotive sales, sales finance, connected car, or aftersales.
• Experience interpreting customer data (qualitative and quantitative) to make decisions.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada