Sr Customer Learning Manager Jobs

Experienced in advising clients on value management, value engineering and life cycle costing.

Excellent time and task management skills.

Excellent technical grounding in all aspects of quantity surveying and cost management.

A degree in Quantity Surveying, Construction Management or Engineering discipline.

Lead the pre-qualification of new and existing vendors

Minimum five years’ experience in a similar role.

A Learning and Development (L&D) Manager

Collaborate with employees and managers to support career development and manage budgets and vendor relationships.

develops and executes learning strategies, designs and delivers training programs, assesses development needs, and tracks learning effectiveness

5-7 years cross-functional experience in customer experience, technology, digital strategy, product management, and/or automotive sales, sales finance, connected car, or aftersales.

Strong relationship management and experience driving organizational/culture change across diverse stakeholders.

Support Customer Journey Management team on culture change with steadfast advocacy for customer-centricity & integrated journeys.

Manage and maintain Customer Journey budgets.

Experience interpreting customer data (qualitative and quantitative) to make decisions.

Ability to manage large scale projects with multiple stakeholders both internal and external. This will include working with Dealer Partners.

Bachelor’s degree in either Business, Engineering, Management, Finance, or Economics or related field degree.

Commercial contract negotiation and RFPs management experience for equipment supply in the energy sector. – Required.

Develop key requirements for RFP’s to subcontractors and evaluate the bid results.

Proficient at aggregating and understanding and responding to requirements and information as part of the RFP process.

Proven experience in partnering with internal and external stakeholders to optimize a response and the decision-making process.

Strong “intrapreneurial" mindset for process analysis, problem solving and strategy development skills.

Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.

Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.

Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.

Strong time management, organizational, interpersonal, communications, analytical and problem-solving skills.

This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit.

Leverage data and insights to manage performance against adoption and other KPIs - continuously optimizing and improving program performance

Bachelor’s Degree in relevant discipline or equivalent experience

5+ years of relevant B2B marketing experience in SaaS/Healthcare

Experience translating insights and data into consumer value and marketing strategy

Manage the team, build strong relationships, and provide ongoing feedback to strengthen the skillset and maximize the customer experience.

Degree or equivalent experience. Typically has 9+ years of professional experience and 1+ years of supervisory and/or management experience.

1 to 3 years’ experience in a leadership role

1 to 3 years’ experience in analyzing data/metrics

Good communication skills and process planning

Proficient with computer skills and Microsoft office tools

Digital commerce experience and understanding of the dComm landscape, as well as familiarity with Amazon’s platform is an asset.

An industry competitive salary and benefits package, including company bonus.

What would be your responsibilities:

Ability to assess needs, propose mutually beneficial solutions, overcome objections, with a positive mind-set and close sale to maximize mutual value.

Stay up to date with the latest e-commerce trends, consumer behavior, and competitive landscape to inform the development of effective strategies.

Develop and implement product, pricing, promotional, and advertising strategies to optimize sales and profitability on customers platform.

Adult Education Certification would be an asset

Previous experience working in an industrial and remote workplace preferred

A competitive base salary reflective of your skills and experience with annual incentive program

Permanent employment which includes a huge range of additional benefits

Delivering various education programs, as required by employee group and business need;

Coordinating with Leaders and external parties, when required, to schedule development/educational sessions;

Manage high visibility escalations by taking charge of the situation, clarifying the next steps and having clear/frequent communication with all stakeholders

5+ years experience in a B2B SAAS environment with a focus on cloud technologies and Kubernetes

Hands-on technical skills in Hadoop and ecosystem components

Experience in optimizing hadoop infrastructure, AWS/Azure/GCP/Kubernetes experience required

Databricks/Snowflake experience and expertise required

Experience in managing customer expectations and escalations

Strong project management and organization skills with a fine attention for the details

Build and manage media relationships and identify opportunities to drive positive coverage across all channels.

Support and manage issues for corporate functions.

7+ years’ experience working in Corporate communications

Excellent verbal and written communication skills

Exposure and experience to support senior leaders in a communications role

· 5-10 years of Project/Program Management/consulting experience preferred

· Managing to a structured project management process/methodology by developing and implementing documentation for all project phases

· Manage client objectives and expectations

· Manage to a defined project budget

· Manage relationships with clients and staff in the sales, IT, operations organization

· Manage scheduling, cost control and changes

Communicate on a regular basis with employees in other Departments about Knowledge Management and employee training and learning

Experience in teaching/training, adult education, lesson development and content creation

3-5 years experience in Training and development or any relevant experiences

Excellent verbal and written communication skills

Exceptional attention to detail and problem solving skills

Schedule training curriculum work, and identify steps and tasks required

Experience in Change Management is an asset

Manage the onboarding process for mid-market and enterprise customers to ensure a smooth and successful start to their journey with Accord.

Collaborate with our sales, marketing and product teams to ensure a seamless customer experience

Previous experience in customer success, preferably in the SaaS industry, with a track record of managing mid-market and enterprise accounts.

Proven ability to manage the renewal process, ensuring customer retention and satisfaction.

Strong problem-solving skills, with a proactive approach to resolving issues and ensuring customer success.

Superior knowledge of multiple operational functions and principles, including finance, customer service, and team member management

In-depth experience in scaling up operational activities and supply chain management.

Strong working knowledge of data analysis and performance metrics, using business management software (ex: ERP, CRM)

Executes & manages the company’s Operational Plan (strategic & operational goals, KPIs)

Manages sales cycle from deal submission to delivery and receipt of payment.

Masterful organizational, communication, and leadership skills, backed by previous professional success.

7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.

Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.

Bachelor’s Degree or 2+ years Amazon experience.

Prior experience with performance metrics, process improvement and Lean techniques.

Experience with a contingent workforce during peak seasons

Leads crisis management activities for the site

Ensures usage optimization of brewery assets (line loading, inventory management, planning optimization, minimum production runs, etc.)

Ensure efficient operations in the packaging department through the use of the Management control and reporting system

Manages the development of brewery personnel through training, informal feedback and individual performance appraisals

Prepares and manages the budget

Manage priorities and equipment availability for the department

Please see the Full in the link below.

Successful candidates may be required to complete a Criminal Record Check.

both a cover letter and resume

We thank all who apply and advise that only those selected for further consideration will be contacted.

Strong technical and cross-functional project and program management skills. Accurately estimates and manages budgets, timelines, risks, and technical challenges.

Effectively develop and manage sensory and project budgets, addressing short- and long-term requirements.

Manage Daiya's internal sensory lab, facilities, and software, evolving resources as needed.

Manage the sensory portfolio and projects, providing direction and supporting team in achieving deliverables.

Collaborate with R&D leadership team to build out strategic plans and improve department processes, competencies, and capabilities.

Strong knowledge of qualitative and quantitative sensory, consumer research, analytical, and statistical methodologies, tools, processes, and techniques.

Knowledge of audit, risk and regulatory compliance management is an asset

Strong presentation and written skills and knowledge of outcome-based learning techniques

Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.

Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).

3+ years Industry experience preferred

Strong knowledge of on-line presentation software’s (i.e., WebEx, Teams)