Sr. Operations Manager Jobs

Company Description

We are the developers of the world’s most cutting-edge med-aesthetic technologies and treatments, offering top-of-the-line med-aesthetic solutions. SharpLight’s innovative product line of non-invasive, laser, and light-based treatment systems are effective, efficient, and safe and our customer service aims to impress, as we provide ongoing technical, clinical, and marketing support. Through innovative technology development and business support, SharpLight’s mission is to get results – and we are looking for a superstar to help us maintain our solid international presence and take us to even greater heights!

Why Should You Join SharpLight?

Our culture is simple: we are a young, lean, and vibrant company. We want everyone’s input – and we appreciate and encourage your ideas! We believe that every SharpLight family member delivers to its bottom line, and we work hard to make it known day in and day out.

The Superstar We are looking for an individual who is strategic, proactive and has relevant experience in a leadership position. The superstar we want as part of our family is professional, process-oriented, and is looking for growth in their career.

OBJECTIVES

• Thoroughly understand in order to analyze current operational processes and performance, recommending solutions for improvement where necessary
• Set strategic goals for operational efficiency and increased productivity.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

OVERALL RESPONSIBILITIES

• Hands-on approach to day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs.
• Monitor and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.

SPECIFIC RESPONSIBILITIES

• Builds team members and team to align with company culture, increasing performance and retention.
• Works to maximize the company's operating & quality performance (post-market surveillance - systemic procedure to review experience gained from devices in the postproduction phase and to implement appropriate means to apply any necessary corrective actions)
• Manages sales cycle from deal submission to delivery and receipt of payment.
• Executes & manages the company’s Operational Plan (strategic & operational goals, KPIs)
• Oversees operations activities in the company, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization.
• Contributing player to achieving the company's financial goals (receipts, invoices, revenues, sales, cash flow, overall profitability)
• Provides input on operational infrastructure improvements and scalability.
• Directly involved in cross-company RA/QA + Risk Management processes with the manufacturer (complaints handling, CAPA investigations, adverse event reporting, service handling, license renewals, non-conformance, etc.)
• Creates Operational resources and tools.
• Directly involved in supply chain management with critical suppliers: (1) sourcing and managing of suppliers, (2) production line management (testing protocols, compliance protocols, packing & storing, release), (3) delivery processes (warehouse management, inventory management, logistics), (4) returning processes.
• Works closely with manufacturer production teams to ensure current challenges are identified and addressed and the forecast is met.

REQUIRED SKILLS AND QUALIFICATIONS

• Strong working knowledge of industry regulations and legal guidelines
• Bachelor’s degree (or equivalent) in business administration or related field
• Hands-On Solution oriented & strategic thinker
• Superior knowledge of multiple operational functions and principles, including finance, customer service, and team member management
• Masterful organizational, communication, and leadership skills, backed by previous professional success.
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
• Five or more years in a senior leadership role in a field related to our industry.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.

PREFERRED SKILLS AND QUALIFICATIONS

• In-depth experience in scaling up operational activities and supply chain management.
• Superior negotiation skills for both internal and external purposes
• Strong working knowledge of data analysis and performance metrics, using business management software (ex: ERP, CRM)

Commitment to Diversity

SharpLight Technologies is committed to creating an equitable, diverse, and inclusive work environment. Our strength arises from inclusion, the diversity of our people, ideas, perspectives, and cultural backgrounds in our workplace. We encourage all qualified women; First Nations, Métis, and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply to join our SharpLight family; however, at this time only qualified candidates will be contacted.