Customer Journey Manager Jobs

Demonstrable social networking experience and knowledge of social analytics and social listening tools.

Occasionally lead short-term pilot programs to improve customer experiences and measure the impact of those improvements

Create post-mortem on our customer journey programs, analyse the results and propose recommendations to improve the customer experience

Advanced PC skills including the ability to work proficiently in Google Office Suite

Working knowledge of the Canadian Wireline market

Superior strategic thinking and negotiation skills combined with the ability to effectively synthesize and simplify complex situations.

Prior experience in the technology industry, particularly within heavy-duty truck fleets, is highly desirable.

Strong analytical skills with the ability to interpret data and derive actionable insights.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.

A customer-centric mindset and a passion for delivering exceptional customer experiences.

Leadership experience, including managing cross-functional teams and driving organizational change.

Innovative and forward-thinking, constantly seeking ways to enhance the customer experience.

5-7 years cross-functional experience in customer experience, technology, digital strategy, product management, and/or automotive sales, sales finance, connected car, or aftersales.

Strong relationship management and experience driving organizational/culture change across diverse stakeholders.

Support Customer Journey Management team on culture change with steadfast advocacy for customer-centricity & integrated journeys.

Manage and maintain Customer Journey budgets.

Experience interpreting customer data (qualitative and quantitative) to make decisions.

Ability to manage large scale projects with multiple stakeholders both internal and external. This will include working with Dealer Partners.

Have demonstrated success in defining strategies, developing effective and personalized customer experience journeys and communications Have experience as a people manager

Have a strong balance of business acumen and technical knowledge understanding data requirements and integrations

Competitive compensation and benefits packages

Participate in the analysis, design and implementation of Adobe Experience Cloud (AEC)

Creates corresponding business requirements and marketing use cases to nurture existing and new customers with personalized touchpoints

Lead the team in producing clear integration requirements, build audience segmentations, and execution of use cases

Knowledge of labor relations and experience in managing a unionized workforce is an asset.

Strong written, verbal, and interpersonal communication skills

Excellent interpersonal skills; conflict resolution, communication and leadership skills.

Analytical thinking and problem solving abilities

Excellent working knowledge with MS Office programs, Altea, Communicator, Netline and relevant IT systems used in SOC

Focused on customer service excellence and continuous improvement, must be creative and innovative thinker.

Agile or Change Management Certification.

Project Management certification or equivalent.

Experience of delivering remote and in-person learning solutions.

Bachelors - Human Resources Management

Onboarding experience and Pulse feedback/scores.

Relevant experience in HR, TA or L&D role, building and maintaining strong relationships across a wide variety of stakeholders.

High attention to detail, exceptionally organized, and strong project management skills.

Do you have the skills & experience that will enable you to succeed in this role?

Minimum of 3-4 years of digital direct to consumer marketing experience.

Strong initiative, forward thinking, and creative problem-solving skills with the ability to create or stimulate integrated cross-disciplinary strategic marketing solutions.

Superior communication skills with the ability to influence and guide strategy and campaign testing and optimizations.

Responsible for planning and executing across the authenticated digital channels (Online banking, Mobile banking app, ABM).

Perform final as-built inspections and record data appropriately according to requirements requirements.

Experience with engineered products and quality principles an asset

Previous centrifugal pumps assembly and machining experience an asset

Ideally 5+ years as a Red Seal Millwright with knowledge on pump manufacturing

Assembly of all types of Rotating Equipment to customer, OEM and industry standard specifications

Disassembling equipment to gain access to remove, clean and inspect components

5+ years of related journey mapping management experience with an omnichannel approach

Strong project management skills, ability to prioritize and identify urgent vs. important requests

Develop and implement customer journey management strategy that aligns with the Allstate Canada Groups goals and objectives

Customer Experience certification will be considered an advantage

Experience in Insurance/Finance Industry is a plus

Bachelor’s degree or equivalent experience